Built In Colorado honors Pie in its 2021 Best Places to Work Awards
Pie Insurance Raises $118 Million in Series C Funding
Pie Insurance Named a Leading Place to Work in Colorado
Check out our great reviews from current and former employees on Glassdoor
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance-starting with workers' compensation.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values that guide every decision we make.
As a Claims Associate you'll be an integral claims team member focused on responding quickly to our policyholder's requests by listening and addressing their concerns. By being the first point of contact, your role must provide an experience that lives into our brand - "as easy as pie." A successful Claims Associate will be able to actively listen, seek to understand, find the answers, and guide our policyholders and partners through their inquiries as well as providing the tangible information that they're looking for.
How You'll Do It

• Primary first-level contact for all claims administrative tasks.
• Prioritizes, organizes, and responds to claims inquiries, requests, and needs.
• Timely response to Pie policy holders and partners and internal team members through all communication channels, including phone, email, and Slack.
• Provides and creates loss run verification and reports as needed for internal and external requests.
• Provides medical panels and claims kits as needed to our policyholders.
• Provides timely coverage confirmation to our Third Party Administrator (TPA ) requests.
• Handles and routes communications to necessary stakeholders and business departments.
• Takes appropriate action on all physical claims mail received by Pie.
• Adheres to and applies all claims protocols and guidelines as necessary.
• Supports all other claims projects as assigned.

The Right Stuff

• HS diploma or equivalent required; some post secondary education, such as college coursework/certification/training is preferred.
• 1+ year(s) of experience in a claims administration, general office administration or customer service representative role is preferred.
• 1+ year(s) of experience using multiple data and/or communication platforms, experience in Google (G-Suite) and Slack is preferred.
• Effective and Efficient: Skillfully manage multiple systems, platforms, and tasks. Self-organized and are able to ensure that things are taken care of for our policyholders and for Pie.
• Calm Under Pressure: Adept in calmly defusing difficult situations. Able to take a frustrated and unhappy policyholder or partner interaction and situation and turn it into one of mutual understanding, satisfaction, and even loyalty building.
• Multi-tasking: Ability to change tasks from one thing to another. Ability to shift focus and re-organizing priorities often. Possess meticulous attention to detail.

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO, including paid sick leave
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they're tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
We value our team members and want to support them, so we're proud to offer a comprehensive compensation package which includes the following:
Compensation Range for position: $20.00 - $24.00 per hour
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here , here and here for more information.
This role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States*, and have access to reliable, high-speed internet.
*territories excluded
#LI-Remote #LI-MW1 #BI-Remote