Team Summary:

The Channel Operations team supports channel and alliance partners. We have oversight into and are accountable for the operational readiness of quote to order capabilities, the user experience, and the processes necessary for our partners and internal teams. We also provide data insights to our internal business stakeholders driving and supporting strategic decisions. The Order Processing Specialist’s scope of work will center around processing indirect channel orders and responding to inbound queries from partner and internal teams specific to the Public Sector.

Responsibilities:

• Process channel orders PO’s from distributors and direct reseller validating for accuracy

• Process order provisioning quotes for Distributor and Reseller transactions

• Ensure completeness and accuracy when processing PO’s and quotes

• Ensure orders are processed in a timely manner and follow up as necessary adhering to defined SLA’s

• Track orders and provide order confirmations to external partners

• Take actions to drive resolution of outstanding PO and quote issues 

• Respond to Channel Order tickets in Zendesk adhering to defined SLA’s

• Resolve Order Management ServiceNow tickets from internal teams

• Contribute to ongoing process and workflow improvements

• Support Month and Quarter close activities

• Support ad-hoc assignments as required

Required Qualifications:

• 2-3 years of operations experience preferably in a SaaS/cloud company

• Highly motivated, self-directed individual who thrives in a fast-paced team environment

• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines

• Excellent organizational skills with attention to detail; ability to manage multiple priorities in parallel

• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close

• Prior order management experience a plus

• Working knowledge of Salesforce.com, Zuora, Zendesk, or ServiceNow a plus 

• SaaS, software, or technology based company experience a plus

• Bachelor’s Degree or equivalent experience

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Given Zoom’s status as a federal contractor, we are subject to President Biden’s Executive Order requiring COVID-19 vaccinations for all US employees. As such, Zoom requires all US employees, including remote employees, to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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