Care Team Lead at Alto Pharmacy

| Greater Denver Area
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About Alto

We’re building a new kind of pharmacy to cure one of our healthcare system’s most startling ills: over 50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 400 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver.

As a Care Team Lead at Alto Pharmacy, you are passionate about our mission and have the desire to shape the future of pharmacy. You thrive in ambiguity and see this opportunity to help build our office from scratch energizing. You are excited to help problem solve the nuances of a new office and develop the culture of this new site. You are able to pull up to a birds eye view to see patterns and issues to make solutions. You are an inspiring and organized manager that truly values the impact Alto’s work makes on our patients. You always put the patient first. You are scrappy and resourceful, and view mistakes as an opportunity to go above and beyond.

Essential Duties and Responsibilities

People Management/Development

  • Regularly monitor and evaluate staff performance, provide recognition and/or learning or coaching opportunities, and take corrective action, if necessary.
  • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
  • Conduct annual staff performance reviews
  • Review and approve employee time sheets
  • Manage time off requests
  • Initiate onboarding or offboarding processes

Operations

  • Report out on daily KPIs
  • Collaborate with WFM to create shift schedules and distribute all necessary tasks/duties during each shift in a fair and effective manner
  • As necessary, adjust daily or weekly shifts and task assignments to ensure adequate performance (in the event of unexpected absences, tardiness, meetings and/or based on incoming workload volume)
  • Monitor team members and queues throughout operating hours, ensure all duties and tasks are being performed efficiently and effectively
  • Support front lines during peak hours and/or when inadequately staffed (work in the queues yourself to fill key gaps, help unblock the most challenging issues)
  • Answer questions from personnel, resolve escalated patient/provider issues, and approve exceptions to policy (price overrides, refunds, credits, etc.), as appropriate
  • Assist with process improvement by identifying operational issues, suggesting potential solutions, supporting implementation
  • Provide basic triage and troubleshooting support for team-related tools including contact center and connectivity support.
  • As needed, escalate issues to tool vendors for appropriate support and resolution
  • Participate in discussions pertaining to department goals, progress, and any issues in need of resolution

Other Leadership

  • Perpetuate company philosophy and culture
  • Foster a spirit of teamwork and unity among department members
  • Take on other tasks or projects to support employees, other managers, and Care operations as necessary
  • Work closely with WFM, and HR to set and/or implement policies, procedures and systems and to follow through with implementation

Key Competencies

  • Knowledge of the functions, operation, and mission of the Care department
  • Coaching and leadership skills, ability to motivate employees
  • Conflict management/resolution
  • Critical thinking and problem solving skills
  • Interpersonal communication skills, both verbal and written
  • Ability to make decisions quickly and confidently based on company policies and practices
  • Adaptability
  • Stress tolerance
  • Data entry/reporting

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AsanaManagement
    • JIRAManagement

Location

Golden Triangle area just south of downtown Denver

An Insider's view of Alto Pharmacy

How would you describe the company’s work-life balance?

Work/life balance is definitely encouraged at Alto! I never have to think about work on my weekends, and my boss has even reminded me that I haven't taken a vacation day in a while and to be sure to use some or take a long weekend.

Scott Carmichael

Software Engineer, Infrastructure

What projects are you most excited about?

I am excited about empowering our data scientists to perform both ad-hoc and repeatable analysis using our Snowflake data warehouse (loaded via dbt + Airflow). Our business users are leveraging the same reliable data sources to gain insights via Looker. Most rewarding: we are actively using data in our mission to fulfill medicine’s true purpose.

Doug

Software Engineer, Data Engineering

How does the company support your career growth?

Alto enables me to work on projects I find interesting and technically engaging. I’ve been able to work on a variety of projects ranging from integrating our pharmacy management software with external EHR systems to setting up a modern data infrastructure from scratch.

Le Qi

Software Engineer, Data Engineering

What is your vision for the company?

It’s really easy to assume that Alto Pharmacy just delivers medications, but it goes beyond this when you have patients who are bed bound or who don’t know how to navigate the medical field by themselves. We support you in navigating this tricky realm, we ensure that adherence is more feasible, and the healthcare experience is transparent.

Gloria

Patient Care Lead

What are Alto Pharmacy Perks + Benefits

Alto Pharmacy Benefits Overview

As an employee of Alto Pharmacy, we couldn’t be effective in achieving our mission without you. That’s why we’re continually looking for ways to enhance your employee experience, with benefit programs and perks that allow you to be successful in your work. Whether it’s caring for your loved ones, staying healthy, or creating opportunities for a better work-life balance, we want to provide you with meaningful support mechanisms.

Culture
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Diversity Program
Cross functional training encouraged
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