Care Specialist II Pharmacy Technician at Alto Pharmacy
We’re building a new kind of pharmacy to cure one of our healthcare system’s most startling ills: over 50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 400 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver.
Alto Pharmacy is seeking an experienced Pharmacy Technician to work in a dynamic, fast-paced environment to manage a variety of pharmacy technician tasks on our Fertility Team.
As a Care Specialist II, you are passionate about changing the traditional pharmacy model for the better. You'll work with a group who is excited and dedicated to significantly improve the pharmacy patient experience and will have the opportunity to contribute well beyond the normal duties of a pharmacy technician.
Employment as a Care Specialist II is conditional upon having an active or provisional PTCB certification. After completion of the provisional license, successful new hires will need to write the PTCB exam within 18 months. Alto will cover the cost of your registration fee and renewals upon expiration.
Responsibilities of an Alto Care Specialist II:
Prepare and submit third-party insurance claims
Troubleshoot prescription issues by calling insurance companies, doctors offices, and patients
Work closely with doctors offices to manage refill requests, prior authorizations, and coverage determinations
Provide prompt, courteous and knowledgeable customer service
Troubleshoot complex cases with our patients
Respond to patient messages and incoming calls
Handles escalated patient situations via phone, text, email, or chat
Balance multiple roles throughout the course of your shift as volume fluctuations occur.
You are an ideal candidate if you have:
- A current pharmacy technician license free of any disciplinary actions
- Have PTCB
2+ years of experience as a pharmacy technician
Experience working with specialty or fertility medications
Exceptional knowledge of commercial and government insurance and how to troubleshoot claims
Ability to maintain high-quality work with efficiency
Friendly disposition and outstanding customer service skills
Ability and eagerness to learn and operate a new pharmacy management system and other relevant equipment
Ability to interpret, transcribe and troubleshoot prescription information
Ability to perform common math calculations
Have strong verbal and written communication
Thrive in a dynamic fast-paced environment where you own your role from start to finish.
Believe in Alto’s mission and our company values of always putting the patient first, having a mindset of humility, and acting with a sense of urgency.
It is a plus if you:
A current pharmacy technician license free of any disciplinary actions
Have experience submitting and managing Prior Authorizations and TAR's
Are reliable, adaptable and adjust to changes in process quickly
- Stand for long periods of time.
- Lift, push or pull up to 25 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities include working on a computer and seeing objects at close vision and being able to identify and distinguish colors.
- Located and working from an office location.
- Pick and pinch small tablets with fingers, and seize, hold, grasp or turn objects with hands.
- Perceive the size, shape, temperature, or texture of objects by touching with fingertips.
Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.