Care Specialist II Pharmacy Technician at Alto Pharmacy

| Greater Denver Area
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About Alto

We’re building a new kind of pharmacy to cure one of our healthcare system’s most startling ills: over 50% of prescriptions are never picked up. Because staying on track with doctor’s orders requires more than just delivering pills, we’re managing everything from insurance logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our more than 400 employees are dedicated to fulfilling medicine’s true purpose: to improve the quality of life for everyone who needs it. We’ve filled over 1 million prescriptions to date. To aid our calling, we’ve raised $354 million in funding, and we’re on track to achieve $1 billion in annual recurring revenue (ARR) by 2021. Join us as we prove just how much a pharmacy can deliver.

Alto Pharmacy is seeking an experienced Pharmacy Technician to work in a dynamic, fast-paced environment to manage a variety of pharmacy technician tasks on our Fertility Team.

As a Care Specialist II, you are passionate about changing the traditional pharmacy model for the better. You'll work with a group who is excited and dedicated to significantly improve the pharmacy patient experience and will have the opportunity to contribute well beyond the normal duties of a pharmacy technician.

Employment as a Care Specialist II is conditional upon having an active or provisional PTCB certification. After completion of the provisional license, successful new hires will need to write the PTCB exam within 18 months. Alto will cover the cost of your registration fee and renewals upon expiration.


Responsibilities of an Alto Care Specialist II:

  • Prepare and submit third-party insurance claims

  • Troubleshoot prescription issues by calling insurance companies, doctors offices, and patients

  • Work closely with doctors offices to manage refill requests, prior authorizations, and coverage determinations

  • Provide prompt, courteous and knowledgeable customer service

  • Troubleshoot complex cases with our patients

  • Respond to patient messages and incoming calls

  • Handles escalated patient situations via phone, text, email, or chat

  • Typing prescriptions

  • Balance multiple roles throughout the course of your shift as volume fluctuations occur. 

You are an ideal candidate if you have:

  • A current pharmacy technician license free of any disciplinary actions
  • Have PTCB
  • 2+ years of experience as a pharmacy technician

  • Experience working with specialty or fertility medications

  • Exceptional knowledge of commercial and government insurance and how to troubleshoot claims

  • Ability to maintain high-quality work with efficiency

  • Friendly disposition and outstanding customer service skills

  • Ability and eagerness to learn and operate a new pharmacy management system and other relevant equipment

  • Ability to interpret, transcribe and troubleshoot prescription information

  • Ability to perform common math calculations

  • Have strong verbal and written communication

  • Thrive in a dynamic fast-paced environment where you own your role from start to finish.

  • Believe in Alto’s mission and our company values of always putting the patient first, having a mindset of humility, and acting with a sense of urgency.


It is a plus if you:

  • A current pharmacy technician license free of any disciplinary actions

  • Have PTCB

  • Have experience submitting and managing Prior Authorizations and TAR's

  • Are reliable, adaptable and adjust to changes in process quickly

Additional Requirements: 

  • Stand for long periods of time. 
  • Lift, push or pull up to 25 pounds.
  • Frequent repetitive hand and arm movements required to operate a computer.
  • Specific vision abilities include working on a computer and seeing objects at close vision and being able to identify and distinguish colors. 
  • Located and working from an office location.
  • Pick and pinch small tablets with fingers, and seize, hold, grasp or turn objects with hands.
  • Perceive the size, shape, temperature, or texture of objects by touching with fingertips.

 


Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AsanaManagement
    • JIRAManagement

Location

Golden Triangle area just south of downtown Denver

An Insider's view of Alto Pharmacy

How would you describe the company’s work-life balance?

Work/life balance is definitely encouraged at Alto! I never have to think about work on my weekends, and my boss has even reminded me that I haven't taken a vacation day in a while and to be sure to use some or take a long weekend.

Scott Carmichael

Software Engineer, Infrastructure

What projects are you most excited about?

I am excited about empowering our data scientists to perform both ad-hoc and repeatable analysis using our Snowflake data warehouse (loaded via dbt + Airflow). Our business users are leveraging the same reliable data sources to gain insights via Looker. Most rewarding: we are actively using data in our mission to fulfill medicine’s true purpose.

Doug

Software Engineer, Data Engineering

How does the company support your career growth?

Alto enables me to work on projects I find interesting and technically engaging. I’ve been able to work on a variety of projects ranging from integrating our pharmacy management software with external EHR systems to setting up a modern data infrastructure from scratch.

Le Qi

Software Engineer, Data Engineering

What is your vision for the company?

It’s really easy to assume that Alto Pharmacy just delivers medications, but it goes beyond this when you have patients who are bed bound or who don’t know how to navigate the medical field by themselves. We support you in navigating this tricky realm, we ensure that adherence is more feasible, and the healthcare experience is transparent.

Gloria

Patient Care Lead

What are Alto Pharmacy Perks + Benefits

Alto Pharmacy Benefits Overview

As an employee of Alto Pharmacy, we couldn’t be effective in achieving our mission without you. That’s why we’re continually looking for ways to enhance your employee experience, with benefit programs and perks that allow you to be successful in your work. Whether it’s caring for your loved ones, staying healthy, or creating opportunities for a better work-life balance, we want to provide you with meaningful support mechanisms.

Culture
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Diversity Program
Cross functional training encouraged
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