Care Coordinator - Grand Rapids, MI (Remote, but must be local)

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Overview

Strive Health

Strive Health is built for purpose- to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification and engagement, comprehensive coordinated care, and home-first dialysis. Strive's model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from CKD through ESRD, leveraging comparative and predictive data and analytics to identify patients at risk. Strive Health's interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization, and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top ta lent in the Healthcare community and set a new standard for how care kidney should be done.

Care Coordinator

Reporting to the RN Care Manager, a Care Coordinator works collaboratively with the care team to provide ongoing support and communication to Chronic Kidney Disease (CKD) and ESRD patients. The Care Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. The Care Coordinator is responsible for making sure the patient's care at various locations is connected and there are no gaps in care or communication.

Essential Functions

  • Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources
  • Performs outbound calls to providers to make appointments for patients or follow up on care
  • Answers inbound calls from patients, providers, and other resources
  • Follows up with patients to ensure their needs are met and schedules future check-ins
  • Coordinates with clinical resources and providers to ensure smooth continuum of care for patients.
  • Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information
  • Notifies patients of location and appointment times as needed
  • Ensures all patient records are up to date
  • Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments
  • Assists with the referral process when needed
  • Provides excellent customer service and treats patients
  • Help patients and their families navigate the healthcare system and multitude of visits
  • Fosters a relationship with patients across their healthcare journey with a foundation of respect, honesty, empathy, no judgement and follow-through
  • Skilled and passionate caring for patients with complex needs
  • Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians)
  • Partners closely with the Strive NP to manage all pieces of care related to resources, appointments, care transitions, and care gaps
  • Performs vital signs

Qualifications

Minimum Qualifications

  • High school diploma or equivalent required
  • At least two (2) years of experience in a professional office environment

Preferred Qualifications

  • Customer service experience
  • Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
  • Excellent verbal and written communication skills
  • Skilled at dealing with confidential information and/or issues using discretion and judgment
  • Communicates clearly, respectfully, and thoughtfully

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide and work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications . If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • Microsoft AzureServices
    • AxureDesign
    • CanvaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • DocuSignCRM
    • SalesforceCRM
    • Salesforce HealthcloudCRM
    • Microsoft TeamsCollaboration
    • SlackCollaboration

Location

Our office is in the heart of downtown Denver. We are a few blocks from the 16th Street Mall, which has lots of bars, restaurants and shops!

An Insider's view of Strive Health

What’s the vibe like in the office?

In the Denver office we do occasional Happy Hours and office lunches. These are a great opportunity to network and connect across departments and spend time with colleagues who are visiting from out of town. It is a nice bonus that our office has incredible 360 views across Denver!

Jane

Director, Talent Development

How do you collaborate with other teams in the company?

Creating strong and trusting relationships through each conversation daily! In my role in Finance, I believe that effective collaboration and communication is crucial to both creating a great work environment and fostering new, strong relationships. Through this collaboration, it will allow Strive to succeed towards achieving our long-term goals.

Nick

Sr. Manager, National Finance

How has your career grown since starting at the company?

My career has grown immensely since starting with Strive Health. I joined the company in an entry level position and was presented with numerous opportunities to grow into more senior technical and managerial roles within my first two years at the company. The culture at Strive Health places an emphasis on personal growth and development.

Sam

Manager, Data Analytics

How do you empower your team to be more creative?

Ownership. A critical part of the team is that people know what they should be working on and what they are accountable for delivering. This gives them a chance to build the rapport with their non-technology counterparts to best understand the business components that relate to their expertise. It’s beautiful to see team members become creative.

Matt

Chief Technology Officer

What makes someone successful on your team?

Team player, innovative, problem solver, and drive to learn are just a few! The analytics team works closely as a team and across various business units to build innovative and creative solutions to solve complex questions. The team works together to review code, attend learning days, and share ideas from new projects or training.

Leona

Sr. Director, Data Analytics

What are Strive Health Perks + Benefits

Strive Health Benefits Overview

Our Total Rewards program supports our commitment to holistic employee wellness, growth and development, recognition of driving business outcomes, consistency and equity.

Physical Wellbeing
Strive offers insurance aligned with our core value of Care, so your health insurance starts the day you join Strive! We offer a variety of medical and dental plans and one comprehensive vision plan. Full-time Strivers are also provided employer-paid life insurance, short-term disability and long-term disability coverages upon hire. Strivers also have access to our fitness wellbeing platform, Gympass.

Career Wellbeing
All Strivers can leverage annual professional development reimbursements to pursue classes, certifications or conferences. A 10% tuition discount is available through the CSU Global Campus.

Financial Wellbeing
With competitive pay, a 401k employer match and unlimited access to certified financial professionals through Origin Financial, Strivers are empowered to manage their finances and meet their personal goals.

Inner Wellbeing
Your mental health matters! Strivers have access to Headspace, Striver-led meditation sessions, two comprehensive employee-assistance programs and annual wellbeing days off to focus on personal wellbeing. Strive has also pledged to be a stigma-free workplace.

Family & Community Wellbeing
To support life outside of work, Strivers enjoy generous paid time off, including holidays, vacation days, sick days and volunteer days. Strivers have access to paid parental leave (4 weeks), paid birth-giving leave (12 weeks), paid sabbatical leave (4 weeks) and paid living-donor leave (8 weeks). Strive also partners with Carrot Fertility to provide reproductive and adoption support.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Customized development tracks
Paid industry certifications
Personal development training

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