Business Systems Analyst, NCC & Network Health at Zayo
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Partners with relevant functional teams to ensure delivery of applications related to Zayo’s NCC and Network Health. The BSA will be responsible for supporting, enhancing, and automating processes related to Zayo’s Network Monitoring, Repair, and Maintenance activities, tools, and applications. Seek to improve processes and applications with the goal of delivering the highest level of service to our customers. Works with relevant business groups to define their global IT requirements and to analyze appropriate solutions. Works closely with our Development, DevOps, and QA teams to ensure business goals are being met. Manages projects and feature requests from inception to completion.
Business Requirements Analysis
Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas
Drives best practices during requirements gathering and modeling
Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context
Understands business environment and helps to connect/align relevant business stakeholders
Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts
Process Modeling and Design
Partners with business stakeholders to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional areas, using industry standard modeling techniques
Manages enhancement and project releases for specific modules
Ensures delivery meets release goals
Responsible for designing and documenting solutions within own track
Interacts with other track BSAs
Is an expert in the supported functional track
Is able to vet data models, technical designs and drive best practices
Develops functional designs for specific functional areas for major enhancements or projects
Owns and evangelizes functional designs across cross functional groups
Ensures that functional designs meet business needs and are in line with the solution design
Keeps up to date with industry trends and vendor capabilities to produce robust functional designs
Develops mastery in configurations of specific module/modules of an application
Brings in best practices by keeping up-to-date with the technology and vendor products
Documents configurations for future use and training
Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope
Guides business and project delivery stakeholders through IT process and obtains relevant participation
Training and Change Management
Works directly with functional SMEs and management team to coordinate SME training requirements and execution
Communicates status against key support issues
Bachelor's degree in programming, computer science, MIS or equivalent experience.
2-3 years’ experience in business systems analysis projects.
2+ years' experience working in the telecom environment required.
Experience administering SalesForce Environment.
Demonstrated ability to effectively communicate both technical and non-technical issues and resolve problems at all levels of the organization both internally and externally.
Proven ability to document highly complex processes, procedures, and/or policies.
Deep understanding of business process and operating models as well as customer process and mission.
Expert in SDLC; expert understanding of at least one methodology and strong conceptual understanding of at least one other (Waterfall, Agile, etc.).
Solid foundation in project management methodologies with experience managing small to medium sized projects.
Highly motivated with an eagerness to learn new technologies, be part of a collaborative team, and maintain a transformational and creative mindset.
Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) desired.
Base salary range: $65,785-$71,719
Full-time Zayo employees are also eligible for discretionary quarterly short-term and long-term incentive cash bonuses which are based on the performance of the Company, an employee’s business segment, and the individual employee
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave