Business System Administrator (ZenDesk) at CircleCI

| Greater Denver Area | Remote
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CircleCI is looking for an exceptional Business System Administrator to join our Central Operations team who will be responsible for applying defined best practices and procedures to design, implement, build, test, document and support the configuration of our Customer Engineering tools and integrated systems in order to support business strategies and objectives. 

The ideal candidate is someone who has a passion for learning and performing a variety of high velocity tasks while also managing the expectations and needs of their stakeholders. We are looking for someone who’s self-motivated, curious, and excited to make improvements to the company around them. Ideally, you’ve had experience in an environment supporting and managing multiple go-to-market systems.

About Central Operations at CircleCI

The Central Operations team at CircleCI plays a pivotal role for our cross functional teams by providing solutions and support for systems and processes. The team is responsible to drive growth through operational efficiency and keep all teams accountable. We break down silos between departments as well as drive performance across business units by shipping quality work, closing the loops and driving adoption to new processes that allow us to scale.

What you'll do:
  • Provide ongoing support and system administration to quickly resolve issues within Zendesk (triggers, automations, etc.)
  • Develop reporting tools to track efficiency and customer experience within Zendesk (Zendesk Explore)
  • Build and develop external tools that streamline workflows for Customer Engineering
  • Coordinate with various teams that utilize Zendesk to ensure satisfactory usage (CSM dashboard, team specific views)
  • Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
  • Evaluate and maintain the success of the Support Center (https://support.circleci.com)
What we're looking for:
  • 2+ years of experience administering Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required
  • Proficiency in Google Suite
  • Adaptable to new concepts and situations
  • A strong team player and collaborator 
  • Very strong attention to detail
  • Excellent communication skills
  • Must love to ask questions
  • Passionate about problem solving, capable of breaking down big problems into manageable chunks
  • Solution oriented
  • Quick and well-coordinated, shows the ability to multitask and prioritize based on shifting business needs
  • Able to work independently and meet deadlines
About CircleCI

CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster. 

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by IVP, Sapphire Ventures, Owl Rock, NextEquity Partners, Scale Venture Partners, Threshold Ventures, Baseline Ventures, Top Tier Capital Partners, Industry Ventures, Heavybit, and Harrison Metal Capital. Learn more at https://circleci.com.

CircleCI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-SW1

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • ClojureLanguages
    • ReactLibraries
    • SalesforceCRM
    • MarketoLead Gen

Location

Downtown Denver, North Capitol Hill area. Your favorite coffee shops and restaurants are all steps from the office, as well as transportation lines.

An Insider's view of CircleCI

What’s the vibe like in the office?

The Denver office is collaborative, ambitious and exciting. We are located downtown near a bunch of fun bars and restaurants. Everyone comes into the office everyday looking forward to the challenge at hand, which is refreshing to start your day with!

Nick

Commercial Account Executive

How do you collaborate with other teams in the company?

Building a business in which collaboration is a cultural norm is a team sport! Slack and video chats with team leaders and team members alike, I find the frequent sharing of our best ideas and insights really encourages team players, gains support for critical initiatives, and provides a level of trust to converse openly about difficult issues.

Jessica

Senior Manager of Account Based Marketing

What makes someone successful on your team?

Our team and office culture is so engaging. It’s awesome to be in a place where we’re actively curious about what other roles in the company do and what their challenges are. That reinforces two core attributes of successful sales executives that are curiosity and passion for both our customers and our peers.

Brandon

Sales Manager

How do you empower your team to be more creative?

Through cultivating open and honest communication. I encourage my team to voice their ideas, think outside of the box, and to take ownership to find creative solutions to resolve customer issues.

Becky

Senior Manager, Customer Success

How do you make yourself accessible to the rest of the team?

Everyone on the team and the company can and will reach out to me. I also attend weekly stand-ups in our Denver office, regularly ask for feedback in our team slack channels, and stay in touch with managers and ICs when it comes to deals, problems, etc.

Chris

VP of Sales

What are CircleCI Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Diversity Program
Promote from within
Continuing Education stipend
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