Business Solutions Director

| Greater Denver Area
Sorry, this job was removed at 12:34 p.m. (MST) on Tuesday, March 24, 2020
Find out who's hiring remotely in Greater Denver Area.
See all Remote Operations jobs in Greater Denver Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Apostrophe is building the health plan that can fix America.

The largest, most innovative self-insured employers have figured out how to cut 40% from their healthcare costs. Our Intelligent Health Benefits Platform makes their best practices plug-and-play for the other 80% of US employers who self-insure their health benefits. In an industry defined by complexity, opacity and indifference — Apostrophe is delivering simplicity, transparency and love.

We seek fresh ideas, new perspectives, a diversity of experiences and a dedication to delight that will help us better meet the needs of the many people and businesses that rely on us every single day. Learn more about our values.

Who You Are

You are detail-oriented, relationship-oriented and enjoy delivering high quality, on-time solutions for your stakeholders. You have a minimum of 5 years of experience working in operational roles serving self-funded employers. This role blends your business and technical background with your evolving leadership and communication skills. Individuals who will be successful in this role are motivated to understand how and why operational challenges occur, possess the requisite industry knowledge to resolve them quickly and have a commitment to delivering a quality product to our customers.

What You’ll Do

  • Translate high-level ideas into detailed business requirements
  • Partner with Engineering to bridge the gap between business requirements and technical requirements
  • Use Voice of the Customer data and other operational data to evaluate and improve the customer experience
  • Ensure operational processes are analyzed for continuous process improvement
  • Define performance metrics as necessary to measure the impacts (positive or negative) of current and new business processes
  • Develop implementation plans and manage the implementation of new or changed business processes
  • Assist in managing third-party partners in quality delivery of solutions including generating accurate change requests that continue to improve ecosystem performance
  • Follow relevant healthcare and self-funded insurance regulatory developments and determine how core operational processes and workflows need to be modified
  • Establish and maintain positive working relationships with internal and external stakeholders
  • Work with the Operations Leadership team to build and maintain a portfolio of Operations initiatives

Preferred Experience

  • Minimum of 5 years of experience supporting self-funded employers
  • Broad knowledge of self-funded health insurance payer practices
  • Knowledge of regulations that apply to self-funded clients
  • Experience building strong relationships, solving problems and preventing them, resolving conflicts and managing resources in a matrix environment
  • Experience communicating and influencing effectively at all levels and with vendors
  • Knowledge of both theoretical and practical aspects of project and program management
  • Solid mathematical aptitude with ability to quantify impact and ROI of initiatives
  • Strong technical skills, business intelligence, and a full understanding of the needs of customers

Who We Are

Apostrophe Intelligent Health Benefits replace your current administrator and legacy provider network to deliver better benefits for less money to self-insured employers. Apostrophe is driven by simplicity, transparency and love to provide market-leading member care and put employers back in control of cost and experience.

We are a Techstars Boulder 2017 company and certified B Corporation. Blue Cross Blue Shield Kansas, Royal Street Capital and Ulu Ventures are helping us build a fast-growing, sustainable business based around our core values.

Apostrophe is a Denver tech company, but many of our clients are in the midwest and the southeast, in both mid-sized cities and rural areas, and representing traditional industries and public sector. We will spend extra effort to seek out people familiar with these areas and backgrounds.

Our home base is in the RiNo area of Denver. There is ample free parking and we are just a couple blocks from the new 38th and Blake Light Rail stop.

Apostrophe does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

999 18th Street, Denver, CO 80201

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Apostrophe, Inc.Find similar jobs