Granicus LLC
At Granicus, our mission is to help bring government and citizens closer together.
Denver, CO

Business Operations Specialist (Professional Services) at Granicus LLC

| Greater Denver Area
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Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 280 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve. Come see the impactful work we've done on communities across the country (and world!):

Granicus is looking for an experienced Business Operations Specialist (Professional Services) to support its Professional Services team by facilitating project activation, administration, resource management, and reporting across the PS Organization. The PS Operations team is critical to the overall scalability of the Professional Services Organization. This position's primary responsibilities include the evaluation, assessment and review of Granicus service agreements for assignment to our software implementation teams. 

Strong Business Operations Specialist candidates have a demonstrated record of creating and maintaining processes and systems that allow teams to function optimally. You'll need strong organizational skills to maintain existing processes, continually improve those that don't, and sound judgement to know the difference. A desire to be part of a results-driven, client-focused, fast paced team is a must.

This position is a remote, individual contributor role within the Client Services Operations department. Though a remote position, it would be preferable if the selected candidate is based in Washington DC; Denver, CO; St. Paul, MN. This role reports to the Professional Services Operations Manager.

Granicus is a remote first company (this isn't temporary). While we have virtual teams, you have the option for in-office work should you be located near one of our hubs.

*starting rate may vary by experience and/or location

Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.

What You'll Do:

  • Own and measure the processes that support project intake, activation & administration (the internal administrative process of transforming "won deals" into assigned implementation projects and subsequently closing them out)
  • Develop into a subject matter expert on resource management (resource allocation, time tracking, skill/competency tracking, and forecasting) and PS reporting.
  • Assist with reporting needs across the PS Organization. This includes the creation of standard and custom reports as requested by PS Leadership, as well as equipping front-line managers with reports that support their operational needs. Examples of standard reporting include: Utilization, Project Profitability, Resource Forecasting, Revenue Forecasting, and Project Health 
  • Become a mentor, trainer, and leader within the PS Operations team, to include the onboarding of new employees.
  • Ensure operational programs and workflow best practices are adopted and employed at all levels of the PS organization through enablement and regular reviews. When points of process friction arise, architect scalable solutions.
  • Partner with immediate PS and Client Services Operations team members, as well as cross-functionally with Finance, Business Systems and Business Insights teams to ensure reliability and accuracy of reporting on all Professional Services KPIs
  • Leverage company-standard CRM (Salesforce), project management and reporting solutions to maintain user friendly methods for executing, tracking, and billing projects
  • Operationalize the day-to-day maintenance of new tools, solutions, and processes to optimize the PS Teams' performance.
  • Assist the Professional Services-specific systems integrations projects of newly acquired businesses
  • Create and own documentation for existing processes and automated workflows within the PS Operations team.
  • 3+ years experience in a business operations role, ideally with experience around reporting and business process automation
  • Familiarity with enterprise-level CRM solutions (Salesforce preferred), data visualization tools (such as PowerBI) and project management solutions (OpenAir and/or Wrike experience strongly preferred)
  • Possess superior communication skills - oral, written, and visual (ex: process mapping/workflow).
  • Exceptional interpersonal skills for internal and external relationship building at all levels of the organization and various levels of technological acumen
  • Demonstrated experience in project management, formal or informal
  • Ability to own and solve problems independently and as part of a cross-functional team
  • Sustainable professional metabolism in a high-performance environment
  • Excellent organization skills and a passion for process and business systems, as well as process improvement
  • Ability to translate raw data into meaningful metrics
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Where we are

1999 Broadway is located in-between Denver’s Downtown and Uptown neighborhoods. Granicus occupies the 36 and 37 floors of the building.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

What are Granicus LLC Perks + Benefits

Granicus LLC Benefits Overview

Flexible Time Off
Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
401(k) plan with matching contribution
Tuition & Training Reimbursement
Paid Parental Leave
Employer paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
Group legal coverage
Transit and/or parking supplement for office based employees
Free snacks and drinks in our offices
And more!

Volunteer in local community
Granicus has a dedicated impact team called Givicus that organizes different volunteer opportunities for our teams. We recently completed a book drive, food drive and a day at Habitat for Humanity.
Partners with Nonprofits
Granicus partners with Habitat for Humanity, DayMaker, and Hour of Code to help the communities that we serve.
Eat lunch together
Intracompany committees
Granicus has various impact teams for fun activities, volunteering and uniting the 3 main offices!
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Women at Granicus ERG, Black Leadership Group, Givicus is our philanthropy based community service group.
Hiring Practices that Promote Diversity
Unconscious Bias training is mandatory for all hiring managers. Extensive interview training for all interview panel members
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Granicus has a remote-first policy. If you are located near one of our office locations, you are welcome to go in but, it will never be required.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Up to $250 per year fitness allowance.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Access to LinkedIn Learning, Tree house and safari books.

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