Business Operations Manager at ReCharge

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Overview

You will develop and monitor business metrics dashboards, provide insights into the business in a variety of areas, digest and relay market/competition research, and mine for patterns that help leadership optimize the efficiency of the entire organization. The role will throw problems at you that have multiple pathways for solutions - it will be up to you to figure out the fastest and best way to do it. 

The ideal person will have strong analytical skills and a “can do” attitude, with eagerness to dig for answers even when they’re not readily apparent. Proactivity, consulting experience, spreadsheet wizardry, and personal communication skills are critical, as this role demands constant interaction with senior leadership across the organization.

What You'll Do
  • Live by and champion our values: #day-one, #ownership, #empathy, #humility.
  • Drive accountability with initiative contributors to ensure work is being driven with speed and is on track
  • Program manage complex, cross-functional initiatives to ensure programs are delivered on time with an exceptional degree of quality
  • Manage a company wide dashboard that tells a clear story of the company’s north star metric, and supporting metrics 
  • Run reports, research patterns, and look for correlations in a wide variety of tools
  • Facilitate feedback loop to ensure that existing and emerging metrics needs are understood by all
  • Provide the business with actionable intelligence that drives deeper understanding and continuous improvement of our business health as a whole
  • Assists in ad-hoc analytics/reporting requests
  • Take complex findings and translate them into layman’s terms when necessary
What You'll Bring
  • BA/BS degree in Finance, Economics or similar quantitative discipline
  • 3+ years of related experience in program management and process improvement; work experience in management consulting or strategic/analytical roles within high-growth saas companies.
  • A self-starter working both independently and collaboratively across functions to influence decision while managing simultaneous projects
  • Excellent and proactive communication style with the ability to build/foster relationships with business partners
  • Team player - ability to plug and play efficiently in a wide variety of situations 
  • Strong analytical skills and experience with and knowledge of Excel, Salesforce, and reporting tools such as Domo. 
  • Take ownership and initiative within the tasks that have been assigned to you. Ability to work effectively and independently.
  • Strong work ethic, high sense of urgency, and ability to deliver results in tight timeline
Bonus Skills
  • Experience with e-commerce, subscription billing, or payment platforms
  • Experience with statistical programming languages a plus
  • Ability to provide a business lens to analytical and technical problems and communicate findings to a technical, non-technical and/ or internal audience
  • Experience with Looker or other BI platforms a plus
Who We Are

Since 2014, ReCharge has helped over 15,000 merchants launch and scale their subscription business. Be it a curated monthly box, recurring necessities or access to exclusive perks, ReCharge powers billions of dollars in annual processing for nearly 30 million consumers. Our remote-first team of 250+ is building the future of subscription commerce. Come join us on our mission to connect and empower the world through payments. 

ReCharge | Instagram | Twitter | Facebook

ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment. 

#LI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • Vue.jsLibraries
    • MatillionDatabases
    • SnowflakeDatabases
    • InVisionDesign
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Located steps away from Union Station, our Wework office space is located in the Triangle Building, within easy reach of light rail, trains and buses.

An Insider's view of ReCharge

What kinds of technical challenges do you and your team face?

Charging millions of people for their subscriptions on a rotating schedule is one thing. Doing it reliably, fast, and in a manner flexible enough to support the needs and wants of our many stores is a huge engineering feat.

Oz

VP of Engineering

How does the company support your career growth?

We set quarterly goals for the company and hold each department accountable to those quarterly OKRs. More importantly, we spend time focusing on the ‘why’ and how we plan to measure success. It’s important each team member knows why we’re focused on select initiatives and each individual takes ownership towards hitting these goals.

Chathri

COO

What is your vision for the company?

The ReCharge vision is to create a world where payments are frictionless. We support this vision by connecting and empowering the world through payments.

Oisin

Co-founder & CEO

What makes someone successful on your team?

We focus on being consultants first and foremost. We believe that making our merchants successful, will make us successful, too. This means jumping into the deep end with merchants scoping out solutions, being thought leaders and helping increase their customer lifetime value.

Samir

VP of Growth

What are ReCharge Perks + Benefits

ReCharge Benefits Overview

Our employees are the heart and soul of the company so we go the extra mile to take care of them.

Culture
Friends outside of work
Daily stand up
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

We offer $250 USD/mo #remotelife stipend and $100 USD/mo subscription to any of our customers

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