Business Operations Manager
The Position
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 75 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking a Business Operations Manager to join our team and help us achieve our ambitious goals for our business and the planet.
What you get to do:
- Design, Implement and Build the critical operational systems that enable Uplight’s Implementation and Reporting teams to effectively support our customer base.
- Manage the day to day operations of the organization by tracking, monitoring and reporting on organizational performance.
- Manage squad capacity planning and reporting.
- Manage time and project financial tracking system for the Utility Operations Squad.
- Implement, manage and improve systems to facilitate Utility operations activities.
- Coordinate with Sales Enablement to track renewals and upsell opportunities.
- Work closely with the Utility Ops and Exec leadership teams to map strategic objectives to tactical process changes.
- Lead critical internal initiatives designed to increase customer satisfaction, drive efficiency or reduce costs.
- Work closely within Finance to ensure Utility Operations is accurately forecasting revenue, costs, and headcount needs.
Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying
What you will contribute:
- Relentless focus on quality, process improvement and efficiency with the ability to define cross-functional processes.
- A solution-focused mindset with the ability to not only effectively manage internal escalations but to identify and drive key process improvements across Uplight.
- Ability to partner closely with key partner teams (finance, customer success, engineering), with the ability to work at senior levels of the company and individual contributors.
- You will breakdown down ambiguous problems into manageable components and design and execute optimal solutions
- A willingness to “get your hands dirty” by digging into complex operations and an interest in designing programs that are able to operate efficiently and consistently at enterprise scale
- Perform regular data deep dives to identify key strategic insights for Utility Operations to ensure that implementation, account improvement and renewal goals are achieved.
What you bring to Uplight:
- 5+ years experience successfully managing an organization’s human resources, finances and/or operations (or similar)
- Ability to successfully navigate complex organizational structures (internal and external), often with highly ambiguous objectives and success criteria.
- Experience with databases and project management software with the ability to extract and process complex data sets.
- The ability to interpret financial data, build and manage budgets, navigate complex profit and loss models.
- Ability to define, communicate, measure and report key process indicators (KPIs) for a complex organization.
- Proven ability implementing operational management systems including time tracking, financial performance management, project status reporting, and resource planning.
- Demonstrated ability to communicate complex issues/needs in a clear, precise, and actionable manner to influence and advocate change at all levels of the company and customers
- Demonstrated success working directly with clients, including issue resolution, addressing designing operational/status reporting, and cultivating business partnerships
- BSc in Business Management or relevant field
Bonus Points:
- Deep working knowledge of the Utilities industry and supporting business processes, with the ability to map high-level customer requirements into elegant and efficient data solutions.
- Experience managing a P&L center with working knowledge including time/cost tracking, revenue recognition principles and revenue/profit optimization.
What makes working at Uplight amazing:
In addition to all the standard medical and dental benefits, that kick in Day 1, we:
- Are proud to be over 300+ rebels with an important cause by helping to create a more sustainable planet.
- Are committed to the environment, our employees, and our communities.
- Are focused on career growth by following defined career ladders
- Take our work and mission seriously and….we love to laugh!
We also:
- Provide a 401k Match
- Have an innovative flexible time-off policy
- Keep you energized with plenty of food and drink
Uplight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.