Checkr’s mission is to build a fairer future by improving the understanding of the past. Since graduating Y-Combinator in 2014, Checkr’s product has shifted the on-demand economy and has continued to scale into serving enterprise companies across various industries. As a company that provides modern and compliant background checks for global enterprises and startups, Checkr knows first hand how difficult it may be for individuals with prior criminal history to find employment and we want to help provide fair chances for the formerly convicted. A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people and we encourage all qualified individuals to apply for our roles.

The Business Operations Associate, Customer Success plays an important role at Checkr as an analytical partner to Customer facing teams, by providing easy access to data, guiding strategic decision making and enabling data-informed decisions. This team member will work with our Customer Success teams and cross-functionally to drive account renewal, upsell and strategic operational improvement projects.

Responsibilities:

• Maintain and improve Customer Success forecasting process, OKR tracking, KPI tracking
• Build & maintain dashboards that empower decision making using tools such as Looker, SFDC, etc. 
• Deliver ad hoc data requests to enable Customer Success teams
• Maintain and improve Customer Success programs and process while executing effective change management 
• Develop and manage Customer Success Team process documentation
• Scope and manage analytic projects driven by the needs of the business such as customer ROI, account use and health, quality analysis, and other ad hoc analytic projects that will be driven by the needs of the customers and the business
• Standardize CS operating procedures by developing training programs to onboard new team members
• Maintain and improve Customer Success operations including capacity planning and hiring forecasts
• Refine and develop reporting for Success and Implementations teams using analytic tools (such as Looker, Zendesk, Salesforce et al)
• Assist with communications between the Customer Success, Sales, Engineering, Product, and all other internal teams. 
• Provide ad-hoc analysis as required to aid management decision-making

What you bring:

• 4-5 years of sales, CS, or business operations experience, ideally in a fast-paced, startup environment
• Experience with Salesforce and Zendesk and/or other customer data systems
• Experience with BI tools like Looker or Tableau, SQL experience
• Extreme attention to detail
• Excellent written and verbal communication skills
• Exceptional organizational and project management skills

What you get:

• A fast-paced and collaborative environment where we leverage the latest technology
• Hands-on coaching and professional development
• Competitive compensation and opportunity for advancement – a true meritocracy
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Gym membership, transportation reimbursements
• Catered lunch, dinner, and snacks

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history (in accordance with San Francisco’s Fair Chance Ordinance as well as state and/or federal laws).