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Business IT Support Technician

| Greater Boulder Area
Qualified applicants can direct their queries to [email protected]
Apply now

The Company
VictorOps is a fast-growing, cutting-edge enterprise software startup located in Boulder, CO. This venture-backed team of 80+ people is changing the nature of incident management — offering software that helps teams recover from problems quickly and build a culture of continuous learning. The company is made up of a strong mix of very talented and driven individuals, with a proven senior leadership team.

The Role
We are looking for an organized, energetic, and tenacious Business IT Support Technician who is passionate about established and evolving technologies. This is an excellent opportunity to further develop key technical skill-sets and hone communication techniques in a highly adaptable organization. This role will assist in all aspects of our in house hardware lifecycle management, and the support of our exemplary teammates in all areas of Business IT at VictorOps.

Our ideal candidate is an adept problems solver, troubleshooter, and tech-savvy. He/She/They should be a resourceful researcher. Strong relational skills are needed to foster our teamwork and culture. In addition we are seeking someone who has a deep desire to learn and help others. In Business IT we strive to empower and accelerate the efforts of VictorOps while maintaining a superlative level of support and service.

The Business IT Support Technician reports to the Sr Business IT Engineer, and is responsible for the maintaining and continuous improvement of Business IT practices at VictorOps.

Responsibilities

  • Providing our coworkers the resources they need to succeed
  • Business IT practices documentation
  • Software support and distribution
  • Device support of, laptops, desktops, mobiles, tablets, printers, and more
  • Asset management
  • Assist in SaaS management
  • Assist in IT facilities management
  • Assist in User support, including provisioning and de-provisioning accounts and equipment

You will be working with both technical and non-technical users, with a variety of platforms and hardware/software products.

Qualifications

  • 1 or more years of IT support experience or education
  • Working knowledge of macOS and Windows operating systems and productivity applications
  • Basic TCP/IP knowledge
  • Must be an adaptive and efficient multitasker
  • Top-notch communication and interpersonal skills
  • A love for learning, and for helping others learn

Nice To Have

  • Proficiency in utilizing a ticketing system
  • Experience deploying and maintaining end user hardware
  • Experience in SaaS, and/or startups
  • Basic knowledge of Linux
  • IT certifications
  • Exposure to software development

Sweet Benefits

  • A competitive salary, generous benefits, and equity
  • The chance to join a fun and hard-working team
  • A collaborative, open work environment at our office in the heart of downtown Boulder
  • Free snacks, a rooftop patio, and beer/kombucha/nitro coffee on tap

Compensation
At VictorOps, we offer a great package which includes: competitive base salary; medical plan; dental, vision, life and disability insurance; flexible spending accounts; a 401(K) plan; paid holidays and 3 weeks vacation. We believe in work-life balance, and we can prove it.

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Qualified applicants can direct their queries to [email protected]
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages

Location

We're centrally located in downtown Boulder, near local coffee shops, restaurants, and hiking trails.

What are VictorOps Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSA programs provide employees the ability to set aside pre-tax dollars to pay for health care and dependent care costs.
Dental Benefits
Vision Benefits
Health Insurance Benefits
All regular, full-time employees have access to medical, dental and vision insurance plans. We offer a variety of plan options so you can choose the plans that best meet your and your family's needs.
Life Insurance
Life and Accidental Death & Dismemberment coverage is fully sponsored to protect you and your loved ones.
Pet Insurance
We offer a 5% discount on certain insurance plans for your furry loved ones.
Retirement & Stock Options Benefits
401(K)
All regular employees are eligible to participate in our 401(k) plan, currently offered through TransAmerica.
401(K) Matching
Company Equity
Our equity awards give eligible employees the opportunity to own a piece of the company.
Employee Stock Purchase Plan
Our employee stock purchase plan allows you to invest in the company. Eligible employees can purchase stocks at a discounted price using their accumulated payroll.
Performance Bonus
We understand the importance of attracting and retaining the best talent, and therefore offer competitive incentive compensation programs for both our non-sales and sales employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We support you and your loved ones through life's various stages - we offer competitive maternity, paternity and adoption leave programs.
Remote Work Program
Employees are provided with the flexibility and tools needed to be the most effective at getting their jobs done, including remote access, collaboration tools and casual dress.
Vacation & Time Off Benefits
Generous PTO
15 paid vacation days: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Paid Volunteer Time
We value giving back to the communities we live & work in just as much as we value the products we create. We offer three (3) paid volunteer days to all regular employees.
Paid Holidays
16 paid company holidays: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Paid Sick Days
10 days of sick time: Work/life balance is important to us. We all need time away from work to recharge, travel, take care of ourselves, and spend time with family and friends.
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
We offer an array of snacks, drinks, prepared foods & catered meals on certain days of the week.
Some Meals Provided
Parking
Fitness Subsidies
We offer discounted gym memberships across the US.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage our full-time employees to attend job-related courses to build their skills and take charge of their career.
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Qualified applicants can direct their queries to [email protected]
Apply now
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