Business Account Manager

| Greater Denver Area
Candidate Profile:
The Business Account Manager is responsible for the growth and expansion of new business client opportunities. They will work closely with the Business Development, Inside Sales, and Account Executive teams to successfully onboard new businesses and integrate them into all Traveler’s Haven portals and services. The Business Account Manager will form relationships with key decision makers to maximize the business and ultimately transition the account to a Key Account Manager and continue to focus on additional growth opportunities.
Success in the role will be measured primarily by growth targets and retention of new businesses. Additional key performance indicators for this role include:
  • Follow Up: The Business Account Manager should make at least 20 prospecting calls to their current book of business per day.
  • Client Satisfaction: Business Account Manager must receive exceptional ratings on customer surveys
Essential Functions:
  • Build trusting relationship with clients to ensure trust and satisfaction that leads to repeat business.
  • Receive customer housing requests from current clients or new opportunities from Business Development, Inside Sales, and Account Executives and work with our internal housing team to locate the best available housing option.
  • Present multiple options to client highlighting the key differentiators and benefits of each
  • Communicate cross departmentally to ensure move-ins are executed seamlessly with our internal operations team
  • Provide the client personal touches such as move in packages or dialogue about how their enjoying the housing provided.
  • Work directly with the clients and occupants to make their stay as seamless as possible. This includes rapid issue resolution and personal follow up on all leases.
  • Maintain consistent communication with client to ensure highest level of client satisfaction
  • Introduce clients to THP, HE, and other services that differentiate Travelers Haven from the competition.
  • Identify and nurture Key Clients that will eventually be passed off to a Key Account Manager
Competency:
  • Drive to take on each business opportunity and grow to their maximum potential with Travelers Haven
  • Competitive nature to exceed growth targets
  • “Client comes first, all else follows” mentality
  • Ability to think outside the box for problem solving and issue resolution
  • Capacity to manage multiple projects and activities while paying attention to detail
  • Quick decision-making skills and independent judgement to ensure high customer satisfaction
Education and Experience Skills
  • Bachelor’s degree from a 4-year college or university
  • Minimum 2 years in a client facing selling or account management role
Travel
  • Minimal travel, Visits to potential Key Accounts

What we provide:

  • Paid vacation, holidays and sick days
  • Medical, Dental, and Vision Insurance Plans
  • 401K and supplemental insurance plan benefits
  • Paid gym membership and organic fruit delivery.
  • Free parking, free option for secure bike storage.
  • Discounted Wireless Service plans
  • Company sponsored events, holiday parties, and volunteer opportunities.
  • A healthy work/life balance
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

"My work-life balance is the ability to be passionate about both work and life away from work. My purest source of passion is derived from providing for and spending time with my daughter. I am fortunate to love my work, be part of a company that values family, and find joy working with my colleagues."

Dan

VP of Strategic Relations

What projects are you most excited about?

“We’re encouraged to take on as much ownership and responsibility as we can handle, so we’re able to continuously improve and acquire new skills,” she said. “I’m currently working on a project to automate some manual processes, which should make some of my coworkers’ jobs a lot easier, and that’s the most rewarding thing to me.”

Kirstie

Software Engineer

What are some things you learned at the company?

The most impactful lesson has been time management. Sales can be overwhelming at times, so having a good system and structured schedule has proved to be extremely beneficial. Travelers Haven also allows their employees to work together to volunteer and contribute to those in need on a larger scale.

Rick

Sales Associate

How do you empower your team to be more creative?

As a leader, I want to always provide my team with clear direction but I never want to stifle creativity. So while I may tell them what I need done, I will never tell them how to do it because everyone operates differently and those different methods is what set us apart from other companies.

Arielle

Director of Operations

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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