Bulk Subscription Sales, Support and Customer Service Representative

| Greater Boulder Area | Remote
Bulk Subscription Sales, Support, and Customer Service Representative

Pocket Outdoor Media is changing the active lifestyle media industry. The Customer Service Representative for our Retail Group will provide quality service to current retailers that carry Better Nutrition. This role will support the Retail Sales Representative and provide administrative support to the Retail Sales Team. 

This role reports to the General Manager of the Retail Team and will operate remotely. 

Responsibilities
  • Manage day-to-day customer service for current retailers, including but not limited to:
    • Imprint changes
    • Billing address changes/Invoice questions/Auto-pay sign ups
    • Shipping address changes
    • Increase/Decrease copies
    • Cancellations/Store closings
    • Change of ownership/Store name changes
  • Solve shipping issues
    • Wrong imprint
    • Imprint errors
    • Damaged magazines
    • Missing boxes/copies
  • Single Subscription administration management
  • Prospecting retailers
  • Meet/exceed monthly, quarterly and annual sales targets
  • Prospecting and data collection support as needed
    • Using Google, Facebook, prospect website, direct conversation with prospect
      • Store name
      • Contact information
      • Store employee contact
      • Email, phone, fax
      • Website
      • E-commerce
      • Number of locations (if applicable) 
  • Manage phone service line 
    • Delegate customer response based on need
Professional Qualifications
  • Customer service - 5 years minimum
  • Sales experience - desirable
  • Excellent standard for customer service
  • Timeliness with phone and email responses
  • Strong communication skills
  • CRM and data entry experience
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • DjangoFrameworks

Location

Boulder, CO

What are Pocket Outdoor Media Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Pair programming
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Perks & Discounts
Casual Dress
Professional Development Benefits
Cross functional training encouraged
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