Billing Support Specialist
Luxury Presence is searching for a Billing Support Specialist to join our growing Client Support team. As a Billing Support Specialist, you will assist our clients with any billing or finance related questions via our support channels of email, phone, and chat. You will proactively work with clients to resolve billing issues, including past-due balances, updated subscriptions, and renewals. As a fellow member of the Support team, you will also assist with general Support tasks when needed.
Additionally, you will assist the team in a Finance audit, ensuring that all of our clients have up to date billing information, subscriptions are set on standard dates, and products are recorded correctly in our billing system.
Is this you?
You’re gifted at:
- Empathetic client support
- Quickly troubleshooting complex billing inquiries
- -Project management
You have:
- 1+ years of experience in a client facing role
- A passion for helping people
- A desire to learn more about the finance and billing functions in an organization
- Experience using Stripe a plus
- Experience using Salesforce CRM as a ticketing system a plus
You command:
- Mondays
- Startup hustle and teamwork
- Ownership of projects
- Extreme attention to detail
Salary: 40 -50k/year + equity
99% coverage for health, dental, vision
Unlimited PTO
Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.
Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 4000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.
The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors.
Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.