BILLING SPECIALIST – CLIENT SUPPORT

| Greater Denver Area
Please send resume with "BuiltIn Client Support Billing Specialist" in the subject line to [email protected]
Apply now

About the Role: We are seeking a skilled support specialist to join our growing support operations. Our team fields hundreds of inquiries per day pertaining to all aspects of a client account. Billing topics are consistently among the top reasons that our clients reach out to us. This role will focus on delivering prompt and professional answers with enthusiasm and empathy for our clients.

This position will work closely with both the Finance and Support teams, reporting to our Manager of Client Support. At FluentStream, we truly believe that Clients are the Center of the Universe and the person for this role has a passion for helping clients where it is most important – their money.

Compensation for this position is $17 per hour.

Responsibilities: 

  • Respond timely to questions from clients and internal team members, per our defined SLAs for phone and email communication
  • Assist clients with interpreting their invoices for item quantity and tax charges
  • Process updates to our invoicing system as required when clients change plans and quantities
  • Assist clients with making payments and updating their recurring payment methods
  • Process client credits and discounts 
  • Ensure the accuracy and collection for all shipment invoicing

About you:

  • Great Attitude and willingness to learn
  • Enjoy working with people in person and over the phone
  • 1+ years experience in a client-facing role
  • Passion for client service
  • Comfort with a fast-paced environment
  • Excellent communication skills
  • Familiarity with a CRM or ticketing system preferred
  • A high degree of attention to detail and trustworthiness, with an ability to discover and remedy discrepancies 
  • A sense of camaraderie and an ability to thrive in a team environment
  • SaaS Revenue Billing and/or telecom tax experience a plus 

What We Offer:

  • Company equity program
  • Health Insurance, Dental Insurance, Vision
  • 401k plan
  • Paid Family Leave
  • Professional Development / Education Reimbursement
  • Dog Friendly
  • Commuter (RTD) discount

FluentStream is one of Colorado’s fastest growing companies according to Inc. 5000 and we are one of 2020’s Best Places to Work according to BuiltIn Colorado. We are a fun, fast-paced and innovative communication software company based in the RiNo neighborhood of Denver.  Our mission is to automate and simplify how businesses communicate with their clients. Our unified suite of cloud-based software apps provides a single-system to power, manage and improve live client communications.

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Please send resume with "BuiltIn Client Support Billing Specialist" in the subject line to [email protected]
Apply now

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM

Location

In the Ballpark/Rino neighborhood surrounded by breweries, art galleries and great restaurants. Close to downtown, lightrail and free parking options

An Insider's view of FluentStream

What’s the vibe like in the office?

At FluentStream, we have a unique culture that is unrivaled. Doughnut Fridays, bagel Mondays, and catered lunches are just the start of the coolness. Happy hours bi-weekly offer a chance to hang out outside of the office. In addition to company outings, there is always a collection of cute dogs that spread joy around the office.

Julian

Client Support Manager

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!

Brady

Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! Located in the Ballpark/Rino neighborhood and small enough that every person counts. Of course we have a kegerator, but we also offer medical, dental, vision, 401k, PTO and paid family leave.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks
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Please send resume with "BuiltIn Client Support Billing Specialist" in the subject line to [email protected]
Apply now
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