This is a remote role, which can sit in any of the following 22 states: AZ, CO, CA, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NY, NJ, OR, PA, TN, TX, WA, WI. Please only apply if you are able to live and work full-time in one of the states listed above.

Guild is hiring for a Bilingual Student Operations Specialist who is fluent in both written and verbal Spanish. This role is responsible for supporting Student Operations teams in their day-to-day execution of their jobs, as well as partnering with cross-functional colleagues to drive continuous improvement to Student Experience Key Outcomes, including student enrollments, student satisfaction, and student outcomes.

As a Bilingual Student Operations Specialist, you will:

• Support students who submit support tickets and utilize chat to resolve their issues and connect them to the correct next steps
• Identify strategies and opportunities for process improvements 
• Ask the questions that will help the team continuously improve our outcomes
• Use various tools like ZenDesk, Chat and Looker to better engage with our students
• Work with cross-functional groups like the Product team and coaching teams to understand new changes and implement them to better support our students
• Participate in the development of prototype processes to improve key outcomes
• Show initiative by solving unique problems across our student operations team with a special focus on ELL populations

You are a strong fit for this role if you have:

Required Competencies

• Excellent written and verbal communication skills in both English and Spanish
• Strong attention to detail and organization
• 0-3 years experience in a customer service or operations role, utilizing bilingual skills
• Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally
• Ability to use data to support operational opportunities
• Positive attitude while navigating a changing environment and ambiguity 
• Meet both internal and external deadlines, including employer partner specific Service Level Agreements
• Ability to synthesize and explain complex information to the individual needs of the student

Preferred Competencies

• Familiarity with tools like: Salesforce, Zendesk and Looker
• Experience with writing Standard Operating Procedures and strong documentation skills

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications.  Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary of $52,000, as well as company stock options. 

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for your future
• 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
• 8 days of fully-paid sick leave, so that you can take the time to heal and or recover 
• Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Education benefits and tuition assistance to help your future development and growth