Bilingual Customer Service Specialist (Tech Support)

| Greater Denver Area

Mobile Solutions is expanding its Customer Service team!

We are looking for smart and motivated individuals who enjoy working in a fun, interactive, fast-paced environment and have a natural desire to solve problems and assist others.

This exciting role is centered on professionals who can communicate effectively and can diagnose and resolve problems with confidence and who have a drive to succeed. This person would be responsible for working with our clients as well as network carriers, assessing technical challenges and performing basic troubleshooting.

We offer paid training with a competitive compensation structure + monthly bonus opportunities of up to $400!

If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits and the opportunity to grow your career, apply now!

Responsibilities:

  • Answering 20 - 30 calls per day
  • Communicating with customers through various channels (phone, live chat, tickets)
  • Completing customer submitted tickets in a timely manner in our cloud-based mobility software
  • Personal ownership of calls from start to resolution
  • Contribute positively to company goals by meeting and exceeding department timelines
  • Acting with a consultative approach towards end-users and network carriers
  • Completing side-work and training programs and providing accurate feedback
  • Ensure customer satisfaction and provide professional customer support

Skills and Qualifications:

  • Bilingual Spanish/English required
  • Must be confident on the phone and maintain a positive attitude with clients and co-workers.
  • Must have at least 1 year of customer service experience in an interactive and fast paced environment.
  • Call center experience is a bonus!
  • Great communication skills
  • Eager to help solve problems
  • Organized and punctual in all tasks
  • Moderate computer skills and typing ability
  • Interest in technology industry- cell-phones, tablets, and computers
  • High school diploma or equivalent required

Perks of Joining the Mobile Solutions Team:

  • Paid training period!
  • Monthly bonus opportunities!
  • Competitive salaries!
  • An unbeatable culture including a fully stocked kitchen, pet-friendly office, employee celebrations, a modern, open floor plan office, potlucks, and more.
  • Mobile Solutions offers a comprehensive health, dental and vision benefits package available the 1st of the month after 30 days of employment.
  • Paid time off. We strongly believe in work life balance and taking time for yourself.
  • Mobile Solutions provides a 24-Hour Fitness gym membership for all employees who choose to partake.
  • Wellness programs. Our wellness programs focus on the holistic elements that create a healthy body and mind. Our on-staff Wellness Coordinator works with individuals and groups for personal coaching and fun events.
  • 401K with employer contributions

Company Overview

Mobile Solutions is a SaaS company that provides full life-cycle Managed Mobility Services including procurement, staging and kitting, real-time expense management, business analytics and reporting, account optimization, 24x7 US-based support, managed Enterprise Mobility Management, and device reclamation services. We’ve made it simple for our clients to manage corporate liable devices while also automating the management of mobile costs, assets, usage, plan changes, invoice processing, and reporting. With our cloud-based portal we provide one, easy-to-use technology interface.

Mobile Solutions Services Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases

Location

Our office is located on prime real estate, right next to Top Golf in Centennial. The office is easily accessible via RTD bus and rail transit system.

An Insider's view of Mobile Solutions

What’s the vibe like in the office?

The first word that comes to mind when I think of our culture is “family”. We have worked hard to create a fun environment where people can come to work every day and just be themselves. From Taco Tuesday’s, Food Truck Friday’s, professional Santa impersonators, office dogs and the list goes on, there is truly never a dull moment around the office.

Bodie Milewsky

Office Manager

How has your career grown since starting at the company?

I've learned that growth is a mentality that creates success. Out of college, I started in an entry-level position and quickly rose to Corporate Trainer because Mobile Solutions provides one-on-one mentoring that empowers a growth mentality. I'm proud to represent an organization that creates opportunities for anyone willing to try.

Angie Cromwell

Learning and Development Trainer

How do your team's ideas influence the company's direction?

We believe in the individual and collaborative brilliance of each of our teams. Drawing on the experiences of our teams, whether it be our service desk, dedicated account managers, sales, marketing, development team, all the way up to our leaders, every voice and idea is heard, shaping our culture and company.

Kim Johnson

Co-Founder and Chief People Office

How has your career grown since starting at the company?

I am so appreciative to find myself within an organization that takes pride in providing all its employees with the support necessary to grow personally and professionally. My managers are instrumental in providing constructive feedback, clear expectations, and creating an environment where I look forward to coming to work every day.

Alex Medlock

Sales Executive

What are Mobile Solutions Perks + Benefits

Mobile Solutions Benefits Overview

We take great pride in our culture and giving back to our employees by providing a fully-stocked kitchen, company sponsored food trucks during the summer months, comprehensive benefits packages, a casual dress code, bring your dog to work Fridays, ongoing professional and personal development, and an open floor plan that encourages teamwork and communication.

Culture
Volunteer in local community
We believe success requires a holistic approach. Shared success creates thriving communities and so we give back our time and donations to help those in need and support causes we are passionate about
Partners with Nonprofits
We partner with Non Profits such as Susan G. Komen, Habitat for Humanity, Rite of Passage, 4 Paws 4 Life, Project Angel Heart, Matthew Shepard Foundation and more!
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Disability Insurance
Dental Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Vision Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Health Insurance Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Life Insurance
Wellness Programs
Our wellness programs focus on the holistic elements that create a healthy body and mind. Alex Hart, our Wellness Coordinator, works with individuals and groups for personal coaching and fun events.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Our 401(k) offers participants a simple way to save and easy to use wealth management tools with a broad range of plan design options from auto-enrollment to discretionary employer contributions.
Performance Bonus
Whether it be SPIFFs, paid vacations, or end-of-the-year bonuses, we believe in celebrating wins, so our performance bonus reflects that philosophy.
Child Care & Parental Leave Benefits
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
We strongly believe in work life balance. Our vacation policy includes two weeks paid time off for all employees and up to four weeks for tenured employees of five years or longer.
Paid Volunteer Time
We encourage volunteering and if an employee or a department would like to do so during working hours, if approved by management, they will get paid for that time as if they were working.
Paid Holidays
We offer paid time off for all major holidays.
Paid Sick Days
Employees receive 57 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Our casual dress code and open environment create a comfortable, thriving community. On dress down Fridays, employees have the opportunity to wear sweats for a small donation to our Giving Back fund.
Commuter Benefits
Company Outings
We are a work family and enjoy time together outside of the office, including team building activities and our annual Holiday Party.
Free Daily Meals
To say meals are included is a huge understatement. With a fully stocked kitchen, food truck Fridays, and potlucks throughout the year, we never go hungry!
Game Room
Our game room features a ping pong table, 4 man Pac-Man, a variety of tabletop games, and several TV's for streaming all things sports.
Stocked Kitchen
Our kitchen includes a full service-coffee machine, unlimited snacks, numerous cooking surfaces, and a fully stocked fridge.
Happy Hours
Our teams always celebrate wins, and one of the best ways is for everyone to enjoy happy hour. The team building doesn't stop there, with everything from paint ball to golf, we love a good time!
Parking
Ample parking space provided for all employees, with the employee of the month earning a prime parking spot right next to the door.
Pet Friendly
Every Friday is bring your dog to work day and we love seeing all our furry friends.
Fitness Subsidies
We provide a 24-Hour Fitness gym membership for all employees who choose to partake, as well as personal training with our Health and Wellness Coordinator.
Professional Development Benefits
Job Training & Conferences
Our training programs are designed to empower each of our people with the tools they need to succeed both professionally and personally. Each of our employees get to help shape the path of their role.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We take great pride in our teams, and attribute our co-founders for the great successes we have seen. As co-founders, Kim and Jim Johnson are leaders, working alongside our teams to achieve phenomenal results day in and day out. Kim and Jim extend their family mentality to all aspects of the company.

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