Bilingual Customer Experience Representative

| Greater Denver Area
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Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. Although employers are required by law to provide Worker’s Comp insurance, we believe our service is making a meaningful impact in worker’s lives across Colorado in their moments of need.

We have big hearts and love big ideas. We’ve been around for over 100 years, but don’t let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative of ways! We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.
With our number one priority to keep everyone safe, along with the heart of Pinnacol’s “culture of caring” to do what is right and not what is easy, we’re currently having our team members work from home. During remote work, we’re still making time for fun! We host virtual painting classes, virtual yoga and Zumba classes, and virtual happy hours!

What you’ll do:

Provide best in class customer service to external stakeholders, internal business teams and other disciplines within Company’s operations.

What you can expect:

  • Explain general workers’ compensation and company guidelines, requirements and procedures using problem solving skills and broad-based knowledge
  • Handle phone, chat and email on a consistent and professional basis
  • Manage and prioritize a high volume of administrative tasks including but not limited to: email, phone, chat and fax
  • Provide administrative support to the Company’s claims and underwriting staff
  • Educate and inform customers of Company’s various services such as the designated provider discount, electronic funds transfer and Company’s online options on Pinnacol.com
  • Prepare and process policy endorsements including waivers of subrogation, address changes, and other miscellaneous endorsements
  • Accept and process, error free, credit card or electronic funds transfer payments
  • Meet call volume and team service goals
  • Provide front desk coverage and support as needed
  • Adhere to Lean principles involved in process improvement activities/projects
  • May provide backup support for Spanish services if applicable
  • Perform other duties as assigned

What you’ll bring to the table:

High School Degree or GED required. Completion of a degree is encouraged and supported. One year experience in high volume phone customer service environment strongly preferred. You are professionally proficient in Spanish written and verbal communication (Required). Must have strong interpersonal and problem solving skills.

We can’t do our work without people like you.
Our employees are extraordinary and committed to making a difference. Here’s some of the ways we show our appreciation.

  • Our benefits go beyond the basics. You’ll get to choose from diverse benefit offerings for medical, dental and vision.
  • We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
  • Take a day (or 20!) off. Enjoy 20 paid days off your first full year plus 9 paid holidays.
  • Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
  • Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
  • Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
  • Share in our success. You’ll have the opportunity to earn a quarterly incentive, up to 20 percent of your annual base salary, when your team exceeds their goals and objectives.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. When meeting the requirements, the minimum of what you can expect for this position is $19.09/hr. The actual offer will vary depending on the candidate's skills and competencies.

Want to love your work? Apply today!

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Location

If you decide to come into the office, we’re just seven miles from downtown Denver, in the heart of the Lowry neighborhood. Our office is minutes away from a variety of restaurants, coffee shops, grocery stores, fitness facilities and lush parks and open spaces.

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