AVP Global Services and Support Operations & Strategy at RingCentral

| Greater Denver Area
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AVP Global Services and Support Operations and Strategy

Job Type: Full-time, Non-Exempt
Location: Denver, CO
Department: Sales/Services Operations/Strategy

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on premise systems, RingCentral solutions empower today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows.

 We are a $860M company, disrupting the $100B business communications and collaboration market (Avaya, Cisco, Microsoft) with a killer product (Gartner MQ Leader last 5 years) and rapid growth (34%). We are now pulling away from the competition and leaving them behind as we scale our product revenues and product capabilities. We are looking for outstanding talent to help us scale our revenues to $1b and beyond in the coming years. 

Responsibilities:

In this role the successful candidate will be responsible for all major OPS functions (Operations, Productivity/Enablement and Strategy) for the Global Professional Services, Support and Solution Engineering organizations (GSS), which represent ~25% of the company's headcount. This role will report to the VP Sales & Services Strategy & Operations (former McKinsey/Bain/Salesforce) and be the prime business partner to the SVP Global Services and Support. 

Key Duties include:

  • Lead a multi-location, global team of professionals
  • Serve as Chief of Staff to SVP GSS and design/manage leadership meetings, offsites and communications
  • Manage existing systems, process and tools and take a leadership role in their evolution to enable our scaling to a multi-billion-dollar business.
  • Work closely with senior services, support and sales leaders to understand business needs and translate them into use cases and business requirements
  • Analyze GSS processes and identify opportunities to increase efficiency by automating, minimizing and offloading low value activities
  • Work closely with product, IT and enablement organization to develop comprehensive training programs for all major systems, processes and tools
  • Design reporting and provide insight enable GSS and finance leadership with key information required to manage the business
  • Manage the annual planning process
  • Serve as a key liaison between GSS and sales, finance, IT, legal, marketing
  • Develop job design and compensation strategies for GSS employees
  • Manage key professional services functions such as quoting, forecasting, contract management, time tracking
  • Develop and operate a program management system and keep key constituents updated on the status of key projects
  • Determine the requirements and provide support for new product introductions and potential M&A activity
  • Demonstrate a high level of responsiveness to senior executives and key constituents in the business including the ability to operate in a fast paced, demanding environment

 Qualifications:

  • 15+ years of equivalent experience in business operations, ideally with a deep functional knowledge of professional services, customer support and solutions engineering
  • 5-10 years of management experience required
  • Strong problem-solving skills with ability to analyze data, determine insights and develop programs to drive performance improvement
  • Ability to manage a portfolio of large programs and a high volume of small to medium sized initiatives
  • Experience in analyzing processes, understanding use cases for key systems and developing business requirements
  • Passion and experience for identifying business improvement opportunities and driving organizational change
  • Ability to communicate effectively with internal and external customers of all levels
  • Exceptional relationship building, collaboration and team development skills
  • Experience working with offshore resources is highly desirable
  • Experience with key go-to-market tools such as salesforce.com, mavenlink, gainsight as well as business intelligence, forecasting, compensation administration, CPQ, billing and business intelligence tools
  • Familiarity with a wide variety of routes to market (inside, field, channel and strategic partner sales) and segments (SMB, commercial, enterprise) in multiple geographies (North America, EMEA, APJ)
  • Bachelor's degree required, Master's is desirable
  • Management consulting background is highly valued

What we offer:

  • Base Salary
  • MBO based bonus
  • RSU's (Restricted Stock Units)
  • Immediate full benefits (Health, Vision, Dental) effective day one at minimal cost to you
  • (10) Company Wide Holidays
  • Flexible PTO plan
  • ESPP (Employee Stock Purchase Plan)
  • Opportunities that accompany a high growth organization

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One TM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEOC employer.

Tier7

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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