Avaya Technical Enablement Specialist

| Greater Denver Area

Avaya Technical Enablement Specialist

Job Type: Full Time
Location: Denver, CO
Department: GSS Operations and Management

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you possess the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

 

Job Description:

The Avaya Technical Enablement Specialist for RingCentral is responsible for the creation and delivery of technical, product, and communications training. Responsibilities include, but are not limited to, stand-up in-classroom training, virtual instructor-led and recorded training sessions, Wiki page and LMS updates, and hand-out documentation creation for the enablement of Avaya Cloud Office (ACO) Support Desk tools, product features, and industry technologies. Other duties as assigned.

 

Responsibilities:

  • Assist in developing systems.
  • Prepare and deliver group training for new topics as the need arises.
  • Achieve training objectives through use of effective learning techniques and activities; adjust techniques to learning style of the participant.
  • Coordinate with supervisors to identify staff development needs and implement training to meet those needs.
  • Responsible for projects that support the on-boarding and training program (such as training feedback survey), as needed.
  • Present information in a dynamic manner that motivates participants to learn.
  • Coordinate, prepare, and organize materials, equipment, etc. for training sessions.
  • Develop and maintain training modules in Learning Management System (LMS).
  • Track employee progress and performance through training records.
  • Generate training and other reports as requested; follow up as needed.
  • Some travel globally may be required.

 
Qualifications:

  • Shows creativity and flair for design and presentation of interesting and engaging training content.
  • Enjoys working with a dynamic, tight-knit team to produce cutting-edge, high-quality content.
  • Stays up-to-date with training industry best practices and is willing to try new ideas to produce better content absorption.
  • Expresses views openly and independently, has courage and confidence to challenge the status quo,
  • Experience creating technical training plans and evaluations and instruction-based guides.
  • Outstanding communication skills, both written and verbal, targeting internal and external clients; proven ability to analyze audience needs and translate them to business requirements.
  • Proven project management skills, including self-starter, organization, follow-through and problem-solving.
  • Ability to develop, process, and communicate analytical information.
  • Proficient in the application of training materials to web-based content delivery situations, development of education / training web pages / sites, web-based help, web-based tutorials.
  • Final candidates will be asked to provide examples of prior work, a writing sample and a technical presentation.
  • Bachelor's degree from a four-year college, university, or equivalent; six years overall experience and two plus years writing experience, communications experience, or an equivalent combination of education and experience.
  • Ability to effectively interact with all levels of organizational staff.
  • Competencies include excellent presentational, organizational, analytical, interpersonal, and written/oral communication skills.
  • Advanced knowledge and skills in writing for multiple training and communications modalities, including audio scripts and written handouts.
  • Understanding of web-based languages such as HTML5, JavaScript, & CSS.
  • Networking knowledge a plus
  • Advanced skills with MS Office: Power Point, Word, Excel
  • Proficient in-course authoring tools such as Adobe Captivate a plus

Software Applications:

  • Microsoft Office and Google Docs Suite
  • Adobe Captivate
  • Mind mapping
  • Audacity
  • OBS Studio
  • Kdenlive
  • Wiki
  • Grammarly
  • HTML & CSS

 

 

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral is an EEO/AA employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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