Healthgrades is focused on providing trusted information that allows consumers to receive more transparency and confidence around their healthcare. As an Associate Technical Support Engineer, you will join the Healthgrades Technical Support Team where you will triage and provide support for external and internal client support questions and issues related to the company’s products and applications.

What you will do:

• Manage the Technical Support team’s ticket intake and route tickets to the appropriate team
• Collaborate with multiple departments for proper triaging and resolution of multifaceted issues
• Attend daily engineering stand ups to facilitate knowledge sharing and collaboration between teams
• Assist with systems administrative tasks, such as setting up user permissions and granting user access to various tools, as needed

What you will bring:

• Associate’s Degree in Computer Science, Information Systems, or equivalent experience
• Willingness and ability to learn new processes and technologies
• Knowledge of computer systems, user interfaces, databases, networks, and/or mobile applications
• Ability to communicate and collaborate with multi-functional teams
• Ability to set priorities and manage time to complete tasks and meet deadlines
• Bonus: understanding of REST APIs and experience using Jira

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

• Purpose-Driven Business – we help people make more confident healthcare decisions
• Changing the Game – dynamic, employee-focused culture with career advancement opportunities
• Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives

Compensation & Benefits

• Salary: $40,000-$50,000 annually
• Bonus: up to 5% annually
• 401(k) plan options
• Medical, dental, and vision insurance, with HSA contributions for qualifying plans
• Company-funded basic Life, AD&D, and disability coverage
• Family planning resources
• Subsidized wellness benefits
• PTO plus paid holiday and volunteer time
• Tuition reimbursement and learning & development programs

*Actual base pay will be determined based on qualifications and experience