The Associate TAMs role is critical to keeping clients engaged and helping Return Path meet our retention rate goals. In addition this person will:

• Collaborate closely with the Relationship Manager or CSM to provide a world class client experience.
• Work with clients to understand their business model so that they effectively use the Return Path tools and solutions to reach their overall goals.
• Work with clients to help define and implement email best practices that meet their business needs and ultimately improve deliverability.
• Drive engagement with Return Path tools and services in order to provide client specific recommendations for optimal email program and client business success.
• Provide expertise on the Return Path tools and advice on key features and functionality in order to drive client satisfaction.

What does it take to be successful in this role?

• Ability to translate and tell a story from Return Path data in order to identify issues and search for best solutions.
• Understand the full Return Path product suite, features and benefits, and competitive position in order to best to position Return Path based on client business needs.
• Proven dedication to developing strong client relationships in order to interact with a range of clients in a professional, credible manner.
• Demonstrated ability to learn quickly both about businesses and technologies.
• Use time effectively and efficiently to concentrate efforts on the most important priorities, handle several tasks at once, and consider short and long term goals.
• 2+ years in a Client Service role managing multiple accounts and forming strong client relationships while demonstrating analytical and problem solving skills.

People First

At Return Path, we are building an extraordinary company that helps people and businesses communicate more reliably, effectively, and securely. We put people first, do the right thing, and succeed together.

We have a strong belief that our people are the most important part of our business. We incorporate this philosophy into our practices and we live it every day. This means we have generous traditional benefits and take a lot of time to focus on quality management and leadership development. We also strive to ensure each person in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of career growth and direction. We have great employee retention over the years because people love coming to work here and really feel like they're part of something special.

Do the right thing

The Return Path experience is a two-way exchange. We expect you to give us your best every day, and you can expect the same from us. In exchange for your talent, your energy, and your unique contributions, we will strive to give you what you need to live a balanced, healthy life. This means more than competitive pay and benefits—it means offering the freedom and flexibility to create your ideal experience inside and outside the office.

For more information visit www.returnpath.com