Associate Systems Administrator
Interested in systems administration more than software engineering? Zen Planner is breaking from its norm and looking for a talented helpdesk support professional to support its internal systems and users. When it comes to our computers, we’re a tough group to please so you’ll need a strong work ethic, excellent personal management skills, and a good personality. This is an entry-level position (no IT veterans, please), under the supervision of the Tech Ops Systems Lead. To succeed, you must have the ability to understand priorities, manage multiple tasks, and execute the work to completion. Think you’re up to the task?
What You’ll Be Doing:
The daily regime may range from working with printers to setting up a new Team Member on a laptop. You’ll also be…
- Troubleshooting computer hardware and software issues
- Setting up emails, printers, laptops, printers and desktops
- Installing hardware and software
- Setting up A/V (audio/visual) for various meetings
- Updating ticketing system to reflect work in progress or completed
- Handling printer break/fix issues
- Supporting mobile devices
- Researching pricing information and purchasing for team member IT needs
- Interfacing directly with internal customers with a professional and positive demeanor
What You Must Have:
- 1-3 years’ experience executing IT project tasks and assisting end users
- Experience troubleshooting end user computers, tablets, smartphones, and networking issues
- Ability to resolve basic to advanced hardware, software and connectivity problems including wireless networking
- Ability to communicate advanced technical information in an easy to understand way for end users who may not have the same level of experience and/or knowledge
- Excellent problem-solving skills
- Good oral and written communication skills
- Ability to work constructively (a.k.a. patiently) with the entire DAXKO Team
- Proficiency with:
- Platforms including Dell, Apple, Windows, Mac OS/X, MacOS, and MS Office Suite
- Active Directory, Open Directory, or other LDAP frontend applications
- VPN, VNC, TCP/IP, DNS, DHCP, etc.
- Cloud applications such as Dropbox, Office 365, etc.
- Systems management applications such as Teamviewer, ARD, Kace, etc.
- Learning new systems fast and being comfortable with change
What Will Place You Ahead of the Pack:
- Experience with IT ticketing systems, such as SpiceWorks, SysAid, Kace, osTicket, Jira, etc. is a plus.
- Experience with desktop virtualization including VMware Fusion, Citrix, and/or VirtualBox also a plus.
- Technical degree
Zen Planner is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.