Associate Support Engineer

| Greater Denver Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Associate Support Engineer

At Havenly, we believe in making space for better living. From gathering home inspiration, to working with a designer, to shopping curated home products, we collaborate with clients across the country to design spaces they love coming home to. Founded in 2014 and headquartered in Denver, CO, we are a fun, convenient, and affordable solution for designing your home

We are looking for an Associate Support Engineer to offer technical support to internal users and triage issues that they run into. You will be responsible for responding to issues in a timely manner as well as help fix, find workarounds or escalate issues as necessary.

At Havenly, our engineers are trusted to own major parts of both the codebase and our processes. We expect you to get involved as an active participant across the business, and work cross-functionally to solve problems and drive success. If you’re interested in furthering your career by solving interesting problems, working with exceptional people, and driving success at one of the top consumer startups in Denver, this is the job for you.

What you'll do: 

  • Respond to issues or questions raised by internal users in a timely manner ensuring every support request is handled with delight
  • Quickly triage issues to determine the impact and assign a level of severity
  • Learn our code so to help debug issues and find root cause
  • Work with product teams to identify and fix parts of our internal product that will have a positive impact on our internal users

What you'll bring:

  • 2+ years help desk or other technical support experience working directly with users
  • Strong oral and written communication skills
  • Knowledge of one or more scripting languages (i.e. Bash, Python, etc) and use them to automate tasks
  • A true love for working with people and helping them solve problems
  • A desire to grow your career and learn programming from a incredibly talented engineering team
  • Bonus: You have some programming experience

Additional Details:

  • This is a full-time exempt remote position
  • Targeted compensation for this role is between 50-70K, dependent upon experience. 
  • Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), company equity, 401K, and Fertility benefits. In addition we offer free design services, furniture discounts, and merchandise credits.
  • Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. 
  • Our company goal is to make everyone feel good at home and that starts right here, at Havenly HQ.  We celebrate our differences and encourage everyone to bring their true self to work each and every day. We take pride in, and commit to, ensuring that everyone at Havenly feels valued, heard,  welcome and that they have equal opportunities to thrive. 
  • Applicants must be currently authorized to work in the United States on a full-time basis.
  • COVID-19 Vaccination Requirement: In accordance with Havenly’s policies as well as in compliance with state and federal regulations, and our ongoing commitment to safeguarding the health of our employees, their families, and the community at large, COVID-19 vaccines are required for all employees at Havenly.  Accordingly, any offer of employment is conditioned upon an applicant’s ability to provide proof of vaccination. Should you require accommodation for medical or religious needs, Havenly will engage in an interactive process with you to determine if a reasonable accommodation can be provided in accordance with applicable City, State and/or Federal law.  Any approved accommodation will also include a requirement that unvaccinated employees submit to weekly COVID-19 testing.

At Havenly we hire people who exhibit gumption, act like owners, outperform, and are always playful. If this sounds like a great fit for you, and a challenge you're ready to run with, we want to hear from you.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases

Location

3501 Wazee St, Denver, CO 80216

What are Havenly Perks + Benefits

Culture
Volunteer in local community
Everyone at Havenly receives 3 volunteer days to use per year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Havenly is female-founded and lead.
Hiring Practices that Promote Diversity
At Havenly we put a focus on not only ensuring we're filling our pipeline with diverse candidates but also through our hiring process try to reduce and recognize bias at every step.
Health Insurance & Wellness Benefits
Disability Insurance
Disability insurance covers 60% of annual salary up to $1200/week.
Dental Benefits
Our dental plan covers $2000 of expenses.
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 4 weeks of paid parental leave for all new parents and offer an additional 8 weeks of paid leave for birthing mothers.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service. In addition, everyone on the team receives 3 floating holidays and 3 volunteer days.
Paid Volunteer Time
Sabbatical
Eligible employees get 6 weeks of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Havenly hosts "Wine Wednesday" every other Wednesday. The team gathers for their choice of beverages, and a selection of cheese and crackers. Some Wednesdays we'll even host a
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Havenly17 open jobs
All Jobs
Finance
Design + UX
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Denver
Project Mgmt
new
Remote
Design + UX
new
Remote
Design + UX
new
Denver
Marketing
new
Denver
Operations
new
Denver
Design + UX
new
Remote
Design + UX
new
Remote
Design + UX
new
Remote
Design + UX
new
Remote
Finance
new
Denver
Content
new
Remote
Product
new
Denver
Operations
new
Remote
Operations
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Havenly's full profileSee more Havenly jobs