Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type-2 diabetes without the use of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission: reverse type 2 diabetes in 100 million people by 2025.

As an Associate Lead Health Coach (Associate Pod Lead) at Virta), you’ll work directly with patients to help reverse metabolic disease while providing exceptional patient care to achieve transformational outcomes. Additionally,  you’ll lead a pod of coaches and support them in providing exceptional patient care while fostering career development.

Responsibilities in Patient Care 

• Care directly for patients, utilizing our technology-enabled, continuous remote care platform 
• Utilize a variety of communication styles and techniques to match patient’s coaching needs through virtual mediums including  text, phone, and video chat
• Deliver recommendations for effective and sustainable carbohydrate restriction, personalized to patient’s preferences and individual metabolic goals 
• Collaborate with the Virta medical staff in a detailed, timely, and effective manner
• Collaborate cross-functionally with Enrollment Advisors, Support Operations, and Product Teams to provide feedback and communicate coaching best practices.

Responsibilities in Management 

• Manage a small team (pod) of Health Coaches and own the success of patients within the pod
• Establish and maintain a high level of trust while fostering feedback and collaboration
• Develop the individual skills and talents of the coaches in your pod and nurture individual career growth
• Work effectively within the team and cross-collaboratively to execute and deliver on initiatives
• Work closely with Clinical Pod Leads to deliver cross-functional impact

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Learn the science behind the Virta Treatment and how we deliver patient care
• Partner with mentors to learn and adopt daily health coach workflow and documentation practices
• Successfully deliver the Virta Treatment to new and tenured patients
• Shadow current health coaches to learn best practices, foster relationships and contribute to our collaborative team culture 
• Learn and understand the metrics that determine patient success
• Learn and understand what key performance indicators are used to track health coach performance and how to support coaches in impacting  these metrics
• Actively contribute to team culture through continuous learning, providing feedback, and making social connections with fellow Virtans 
• Establish a foundation of trust, feedback, and collaboration with the coaches in your pod
• Partner closely with Clinical Pod Leads to develop foundational management skills 
• Take on direct reports
• Contribute and suggest process improvements to processes and cross-functional initiatives to improve impact at scale

Must-Haves

• Minimum of 1 year previous management experience, preferably within a clinical setting
• 4-year college degree required in one of the following disciplines: Nutrition, Dietetics, Kinesiology, Exercise Science, Social Work, Psychology, or other health-related field. 
• Work 1-2 holidays per year and be on call for 1-2 weekends per year. 
• Comfortable utilizing various web-based platforms and apps
• Outstanding verbal and written communication skills with the ability to utilize diverse modes of communication and effectively communicate via flat communication media (email, Slack, Google docs)

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

For this role the compensation range for candidates in Colorado is $63,000 - $72,000; information about Virta’s benefits is on our careers page at: https://www.virtahealth.com/careers. 

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. Virta has a location based compensation structure; there may be a different range for candidates in other locations.