Associate Desktop Systems Specialist
Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Information Technology (IT) Team to make sure we stay ahead of the competition.
Responsibilities:
Implement IT solutions and processes working with IT Engineers, IT Specialists and relevant vendors and/or internal RingCentral departments to enhance and optimize the support provided to RingCentral personnel.
Works with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process.
Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings
Ensure RingCentral personnel’s IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards.
Assists in IT projects and working towards milestones.
Provide improvement, and maintenance of IT Support services, processes and procedures.
Provide service and/or technology leadership owning the direction and ensuring the roadmap of IT EUS service/technology.
Provide support for IT shipping and receiving
Maintain Assets and Asset Inventory
Follow standard ITSM/ITIL processes and procedures
Provide support for day to day troubleshooting of IT EUS related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system.
Ensure there is priority and focus on support for the VIP and Executives in the company.
Actively participate and be available for IT related escalations as required.
Participate in user/equipment moves, repair/maintenance/support of IT EUS hardware (printers, PC’s, accessories, VOIP phones, mobile phones, A/V, etc.), software (MAC OSX, Windows 10, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, RingCentral Glip, etc..), and applications (Office 365, Okta, Google Apps/Drive, etc.)
Ensure standards are in place and updated for PC configuration of hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, desktop and mobile phones.
Assist users in the operations of IT EUS hardware, software, applications and services
Maintain asset information and management of owners end user devices
Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers.
Maintain confidentiality and privacy in all dealings with owners and executives.
Ensuring timely follow up and status updates until issue is resolved
Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents.
Qualifications and Skills:
Currently enrolled in a degree program in Information Technology, CS, MIS, Business, or related field
Ability to follow technical instructions and track completed tasks as related to assigned projects
Technical trouble-shooting skills
Ability to interact effectively with employees at all levels
Ability to work flexible shifts including nights and weekends
IT Hardware and software troubleshooting experience preferred
Experience troubleshooting and supporting a mixed client computing environment of Mac, windows, iOS, Android (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc.)
Understanding or can quickly ramp up with with troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365, Google Apps/Drive, Box, Confluence, etc.) in relations to the impact on IT EUS services.
Prefer experience supporting audio / video technology and equipment (Projector, Conference room TV, PolyCom, Apple AirServer/AirPlay, Mixer, RingCentral Rooms, etc.)
Prefer Experience using corporate MDM Mobile Device management systems to support, image, and update client laptop and mobile systems
Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals
Must be capable of navigating a push cart or hand truck.
Ability to work with little or no supervision from direct manager
Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer.
Demonstrated analytics and problem solving skills
Excellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach.
Self-motivated individual capable of working in a face-paced, dynamic environment
Detail and results oriented; skilled at both planning and hands-on execution
Ability to excel in a team-oriented, collaborative, and fast-paced environment
Strong documentation skills
Time management skills required
Excellent written, verbal, and presentation skills
RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. We are constantly discovering, developing and deploying innovations that power productivity and drive better decisions for our customers. Our IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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