Associate Customer Support Manager, Candidate Experience at Checkr

| Greater Denver Area
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Checkr is currently looking to hire an Associate Customer Support Manager, Candidate Experience. The Candidate Experience Team delivers the cornerstone to Checkr’s success by ensuring that the candidates we work with have a positive, valuable experience. We handle sensitive information with care, alleviate concerns in an appropriate and timely manner, and deliver fantastic support. 

The Associate Manager will lead a team motivated by providing a quality candidate experience. They cultivate the happiness of their teams while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set individual goals, and using metrics to efficiently measure and guide performance in pursuit of those goals.

Responsibilities: 

  • Provide day to day leadership and support for a team of 6-8 content center support agents
  • Take ownership of escalated candidate issues and follow problems through to resolution
  • Work with CX leadership team to proactively manage workflows and department projects to meet SLAs and challenging goals
  • Ability to make data driven decisions; aptitude for basic data analysis
  • Develop each member of your team and nurture an environment where they can excel through performance feedback, 1:1s, and individual coaching
  • Identify and own special projects that directly contribute to the growth and evolution of the candidate experience
  • Adapt and implement process change, policies and improvements in a fast-paced environment of expansion

What you bring

  • 2+ years of experience in people management
  • 4+ years of experience in a customer-facing role
  • 2+ years of experience in leading projects or peers to achieve common goals
  • Outstanding organizational, planning and problem-solving skills with the ability to prioritize multiple issues and produce solutions
  • Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients
  • Self-awareness and a passion to innovate and improve the candidate experience
  • Curiosity and a spirit of adventure - we’re building a team for long term success

The base salary for this position will vary based on geography and other factors. In accordance with Colorado law, the base salary for this role if filled within Colorado is $80,750 and $95,000.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

Surrounded by hip bars, restaurants and Colorado's State Capitol, there's always something new to see and do near our office!

An Insider's view of Checkr

What’s the vibe like in the office?

After 5 years of working at Checkr, I'm pleased to say that the vibe in the office hasn't changed! It's still a fun, vibrant and progressive environment where I'm constantly learning. If you're energized by smart, humble and ambitious professionals, you'll love Checkr.

Ashley DiRuggiero

Human Resources

How does the company support your career growth?

Checkr has helped me grow in my career with challenging Objectives and Key Results (OKRs) each quarter. Because my individual OKRs are aligned with company-wide stretch goals, achieving them means that I am an integral part of moving the company forward AND getting new experiences under my belt!

Temi Vasco

Accounting

How do your team's ideas influence the company's direction?

The sales team is on the front line with customers which gives us strong customer insights and a tremendous opportunity to shape the product strategy of the company. We bring that feedback to the executive team on a regular basis to influence the company's GTM strategy.

Kristen Faris

VP, Industry Strategy

What are Checkr Perks + Benefits

Checkr Benefits Overview

Checkr provides generous benefits and perks including comprehensive healthcare, unlimited PTO, commuter benefits, gym reimbursement, work from home Wednesday and an annual learning and development allowance.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Checkr offers equity in the form of Restricted Stock Units (RSUs) that vest over a 4 year period.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary or secondary caretaker.
Flexible Work Schedule
Checkr provides employees with a flexible work schedule that includes flexible start and end times and a company wide initiative to work from home on Wednesdays.
Remote Work Program
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Checkr pays $100 a month for commuter benefits.
Company Outings
Free Daily Meals
We provide free breakfast on Monday. Employees get free lunch and dinner on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Stocked Kitchen
Checkr has a fully stocked kitchen including unlimited drinks, snacks, coffee and tea.
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Checkr reimburses $50 a month for gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Checkr has a $2,850 budget per person for additional learning and development.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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