As the Associate Customer Success Manager, you will develop and maintain long-term relationships with stakeholders in your account portfolio, protect ongoing revenue stream (renewals), and work to identify upsell/cross-sell opportunities. You will serve as a customer advocate in driving industry best practices and position the Envysion platform as a key driver to the customer's success. It will be your responsibility to ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals. You will be empowered to aggressively monitor and engage the client to drive retention through user adoption.

Core Functions

You will be essential to the customer experience and this will include:

• Engage with customers to understand their operational objectives to determine how Envysion can best meet their needs
• Ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals
• Provide initial training for new users as well as on-going training for existing users
• Perform operational tasks such as order modifications, renewal processing, marketing outreach, and ongoing customer outreach

Other tasks will include:

• Communicating status and issues internally across multiple organizational levels
• Ability to drive internal stakeholders to a common solution
• Follow up on customer concerns surrounding application performance and break/fix issues
• Provide Project Management (organization of internal resources, ensuring other teams deliver)
• Drive success of KPI’s and organizational objectives/goals

Winning Behaviors, Competencies, and Skills

Behaviors and Values:

• Professional leader with terrific external and internal professional communication skills
• Customer-centric philosophy
• Team first mentality

Personality and Communication (soft skills):

• Excellent listening and communication skills
• Superior attention to detail
• Curious and solutions oriented
• Creative issue resolving skills (phone, email, in-person)
• Excellent training skills with ability to train using virtual tools and present in front of large groups
• Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment

Hard skills:

• Experience using Microsoft Office products
• Salesforce and Zoom experience a plus
• Strong project management skills and an ability to multitask

Experience

• Bachelor’s Degree
• 1 year post-sale software account management experience