Description

As the Associate Customer Success Manager you will develop and maintain long-term relationships with stakeholders in your account portfolio, protect ongoing revenue stream (renewals) and work to identify upsell/cross-sell opportunities. You will serve as a customer advocate in driving industry best practices and position the Envysion platform as a key driver to the customer's success. It will be your responsibility to ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals. You will be empowered to aggressively monitor and engage the client in effort to increase utilization, adoption and footprint expansion. 

Core Functions

You will be essential to the customer experience and this will include: 

• Domain maintenance: naming cameras, camera settings, register mapping, adding new users, roles/access lists/groups
• Reports: audits/creation/editing, setting up alerts from reporting, setting up alerts and system notifications 

Other tasks will include: 

• Provide feedback to product team and management concerning response to products and services
• Communicate upwards, across and to team members the goals and results to ensure standards are met, to achieve outstanding customer service 
• Provide Project Management (organization of internal resources, ensuring other teams deliver) 
• Drive success of KPI’s and organizational objectives/goals 

Winning Behaviors, Competencies, and Skills

Behaviors and Values:

• Professional leader with terrific external and internal customer service skills 
• Customer-centric philosophy 

Personality and Communication (soft skills):

• Excellent listening and communication skills 
• Superior attention to detail 
• Creative issue resolving skills (phone, email, in-person) 
• Excellent training skills with ability to train using virtual tools 

Hard skills:

• Experience using Microsoft Office products 
• Excellent Time management skills & Project Management Skills 

Experience

• Bachelor’s Degree 
• 1 year post-sale enterprise software account management experience required