**HOT JOBS**

Our shared values: The Conga Way 

A successful candidate will embody the essence of a Conganeer through demonstration of critical behaviors of The Conga Way:

• Embracing an Entrepreneurial Spirit
• Achieving Together
• Championing the Customers

The Conga Way is a core element of the Culture and Talent focus at Conga. This philosophy shapes the personality of our organization, defines how we show up every day, and provides clarity about how we work together.

Position Description

• The Technical Support Associate Consultant is critical to the overall success of Conga, its customers and business partners. The successful candidate will be able to understand the customer's break/fix issue and successfully troubleshoot the issue to a resolution. 

Responsibilities:

• Strive to make every customer interaction a positive experience.
• Troubleshoot product and service-related issues and escalate issues as appropriate on behalf of all customers
• Engage with customer business owners to support the customer success team and optimization of the application
• Provide proactive best practice guidance to the customer's project and management teams
• Advocate customer's priorities internally within Conga
• Leverage knowledge to provide world-class technical support
• Serve as an escalation point of contact for product and service issues
• Assistance with configuration of Conga software-as-a-service solutions to customers and partners to ensure 100% customer satisfaction and success
• Maintain accurate information in salesforce.com or any other application used to assist in the reporting and process management

Experience, Skills and Competencies:

• The ideal candidate genuinely enjoys interacting with customers. The candidate is expected to be professional, self-motivated, proactive, results- oriented and able to define and provide a high level of customer satisfaction through the delivery of world-class technical support
• Willingness to learn new technologies and grow technical skills
• Strong written and oral communication skills with proven ability to initiate and manage relationships via phone and email.
• Expertise with Microsoft Word and Microsoft Excel
• Ability to communicate complex technical topics with users at all levels of technical expertise
• Excellent listening skills to fully understand the customer needs and frustrations
• Analysis, troubleshooting, and problem-solving expertise
• Ability to effectively prioritize and escalate customer issues
• Extensive hands-on technical experience within support and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues. Addressing customer needs in a timely manner.
• Proven track record of taking ownership and driving results.
• Ability to adapt to rapidly changing environment and customer requirements.
• Willingness to service our customers in shifts
• Bachelor’s Degree or equivalent experience
• Salesforce.com certification a plus