Conga
Conga crushes complexity, enabling companies to make the most out of every revenue opportunity.
Broomfield, CO

Associate Consultant, TS at Conga

| Greater Denver Area
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Conga Technical Support Team is hiring! We are looking for talented and experienced individuals like you to join us as we continue our amazing revenue operations growth journey. We have a dynamic culture that encourages entrepreneurship and teamwork. Take a minute to read and listen to our CEO Noel Goggin. Our product strategy is compelling and led by Grant Peterson. We continue to grow both organically and by acquisition. You might want to read about our deepening artificial intelligence (AI) and machine learning (ML) capabilities. We have offices around the globe and significant remote work force. Check out our cool Broomfield, Colorado office - where this role will be based out of. This role can also be open to for Indianapolis, IN. This role is not open for remote work opportunity at this time.

ABOUT CONGA/APTTUS

Our new company (Conga) was created on May 7, 2020 with the merger of Conga and Apttus. The combining of these two companies creates a leader in mission-critical business process solutions, allowing both small and large companies to modernize their business processes.

Together, the new Conga is poised to provide the most complete offering in the market to digitally transform the foundational elements of business -- documents like quotes, contracts, and the processes that surround them -- to achieve commercial excellence.

ABOUT OUR VALUES - THE CONGA WAY

A successful candidate will embody the essence of a Conganeer through demonstration of critical behaviors of The Conga Way:

  • Embracing an Entrepreneurial Spirit
  • Achieving Together
  • Championing the Customers

The Conga Way is a core element of the Culture and Talent focus at Conga. This philosophy shapes the personality of our organization, defines how we show up every day, and provides clarity about how we work together.

ABOUT THE ROLE

The Technical Support Consultant is critical to the overall success of Conga, its customers and business partners. The successful candidate will be able to understand the customer's break/fix issue and successfully troubleshoot the issue to a resolution. 

The successful candidate will be able to understand the customer's configuration and be able to communicate how to best leverage the Conga products with salesforce.com applications and services to address specific business needs.

Responsibilities:

  • Strive to make every customer interaction a positive experience
  • Troubleshoot product and service-related issues and escalate issues as appropriate on behalf of all customers
  • Engage with customer business owners to support the customer success team and optimization of the application
  • Provide proactive best practice guidance to the customer's project and management teams
  • Advocate customer's priorities internally within Conga
  • Leverage knowledge of Salesforce to provide world-class technical support, to assess needs and communicate the appropriate solution to Conga customers
  • Serve as an escalation point of contact for product and service issues
  • Assistance with configuration of Conga software-as-a-service solutions to customers and partners to ensure 100% customer satisfaction and success
  • Contribute to knowledge database creation and improvement
  • Maintain accurate information in salesforce.com or any other application used to assist in the reporting and process management

Experience, Skills and Competencies:

  • The ideal candidate genuinely enjoys interacting with customers. The candidate is expected to be professional, self-motivated, proactive, results-oriented and able to define and provide a high level of customer satisfaction through the delivery of world-class technical support
  • Willingness to learn new technologies and grow technical skills
  • Strong written and oral communication skills with proven ability to initiate and manage relationships via phone and email
  • Experience with Salesforce as a power user or administrator preferred, as a user or Junior admin
  • Expertise with Microsoft Office tools
  • Ability to communicate complex technical topics with users at all levels of technical expertise
  • Excellent listening skills to fully understand the customer needs and frustrations
  • Analysis, troubleshooting, and problem-solving expertise
  • Ability to effectively prioritize and escalate customer issues
  • Extensive hands-on technical experience within support and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues in a timely manner
  • Proven track record of taking ownership and driving results
  • Ability to adapt to rapidly changing environment and customer requirements
  • Willingness to service our customers in shifts
  • Minimum 1 year experience in a technical support facing role
  • Salesforce.com certification a plus

In the spirit of the Conga Way, we strive to communicate openly about our compensation programs. They’re intended to be competitive, equal, fair and free of any type of discrimination, clear, and easy to understand. ​So, in keeping with this approach, we’re committed to delivering a generous compensation and benefits package to all colleagues worldwide. The first component of that package is compensation and, generally speaking, base pay is determined by market location for each role. The following information is provided in accordance with the Colorado Equal Pay Act. The general salary target for this position in Colorado is $ 63,900 per year. However, the base salary offered may increase (or decrease) depending on the candidate’s job-related knowledge, skills, and experience. In addition to base salary, Conganeers receive a full range of perks and benefits, including financial, medical, and dental insurance. We also fund an annual bonus program, with payout based upon annual corporate performance and individual performance

#LI-CJC

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

All your information will be kept confidential according to EEO guidelines.

Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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Where we are

13699 Via Varra, Broomfield, CO 80020

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • ReactJSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
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What are Conga Perks + Benefits

Conga Benefits Overview

A global company with benefits and perks that support the unique needs of each Conganeer and their family. At Conga, we offer a competitive mix of benefits and perks that includes the basics (medical, dental and vision coverage) plus, for US-based colleagues, new fertility benefits, identity theft protection, and flexible time off. in addition to the many on-site perks offered in our offices.

Culture
Volunteer in local community
Through Conga Cares, our colleagues can view and dign up to participate in virtual and in-person volunteer activities. And they have three paid days off each year to give back!
Partners with Nonprofits
We partner with nonprofits such as Once Upon a Child and Community Gardens. We also have a charitable match program where we match 100% of your donation to eligible causes up to $750 per year.
Friends outside of work
Eat lunch together
Intracompany committees
We take our work seriously but not ourselves! Some of our committees include the Conga Book Club, Conga Running Club, and Women's Network, to name a few.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
From our exec leaders through our frontline managers, Conga benefits from people who hail from all over the world. In our ELT alone, you'll find leaders from Canada, Egypt, India, Ireland, and the US.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
We're excited to partner with PetsBest to cover our furry friends!
Wellness Programs
We offer Wellness Coach, an online app that has everything from fitness to mindfulness to sleep resources.
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer an option to enroll in our Fidelity 401k plan with the option of making traditional or Roth contributions.
401(K) Matching
Conga will match 100% of your first 3% of contributions.
Performance Bonus
When we perform well as a company, we spread the love...in the form of a bonus.
Match charitable contributions
Through the Conga Cares program, Conga matches employee donations to eligible non-profit and service organizations.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer a paid parental leave policy that provides for up to 12 weeks of paid bonding time for both mothers and fathers.
Flexible Work Schedule
We hire smart people and give them challenging problems to solve. We also give them the space to be flexible with their schedule.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
We believe in work-life balance. Under flexible time off (FTO), colleagues can take off the time they need without needing to accrue hours.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Colleagues classified as 'Remote' in our HR system of record can expense internet and mobile phone charges each month.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
With manager review and approval, Conga reimburses the cost of professional development opportunities.
Time allotted for learning
We embrace the idea of servant leadership. To support this growth, we offer a quarterly intensive leadership development workshop for select Conga people-managers.
Customized development tracks

An Insider's view of Conga

What are some social events your company does?

We hosted our first-ever virtual "Congapalooza" event in October '20. It was a 90-minute showcase of the many talented Conganeers we have around the world, featuring artists, dancers, musicians, short-film makers, and much more. The reaction was INSANE ("proud to be a Conganeer," "what a great global team"), so we're already planning our next one!

Bob

CFO

What projects are you most excited about?

The momentum around our Conga product suite at the moment is really good. With the recent acquisition of Contract Wrangler and the product roadmap for Sign, I think we are in a good place to be the go-to-market leader. I'm looking forward to seeing what else we roll out soon and using Conga tech as part of my day-to-day job!

Sophie

Sales Engineer

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Architect

How do you make yourself accessible to the rest of the team?

In addition to regular All Hands meetings, I host monthly round tables for 12-15 colleagues to meet with me to discuss anything on their minds. The full exec team also hosts quarterly Open Mic sessions, where people can ask any one of us a question. We also use Teams, where I have a dedicated channel for quick updates, and, for 1:1 feedback, email.

Noel

CEO & Culture Leader

What unique initiatives do you have that encourage innovation?

In our now virtual world, we continue to encourage innovation through events like Conga's Tech Summit (Aug 2020). It featured 37 sessions and 41 presenters, with a 99% positive attendee rating. Our Customer Experience team also hosted an Ideathon (Sep 2020), where people submitted and then pitched ideas for sustainable and transformative solutions.

Regina

VP, Software Engineering

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