Associate Client Success Manager (Multiple Positions Open)
KPA (www.kpaonline.com) is a proven SaaS technology and services partner for corporate compliance and human resource professionals seeking opportunities to raise productivity, control expense, and mitigate financial and reputational risk via business process automation, improved safety and workplace compliance, and better HR practices. With KPA’s proven portfolio of end-to-end solutions and operational best practice clients can unlock opportunities to drive down costs, mitigate risk, and enhance the employee experience at a lower cost than clients can achieve internally.
Founded in 1986, KPA is owned by Providence Equity Partners, a top-tier private-equity company, and is focused on delivering SaaS solutions to the small and mid-size business (“SMB”) markets.
Are you looking for a dynamic SaaS and Services company? Do you enjoy helping others and learning new things on a wide variety of topics? If you are looking for an opportunity to establish a career in a well-established and fast-growing company, KPA’s Associate Client Success Manager position may be the perfect fit for you!
Position Description: The Associate Client Success Manager is responsible for building and maintaining a strong relationship with our customers to drive satisfaction by proactively managing and delivering client optimization of KPA's platform and services. The objective of the Associate Client Success Manager is to drive client retention and renewals and increase client utilization of our online software solution. The Client Success Team is a rapidly expanding new team within KPA, leading our growth as a SaaS company.
Position Responsibilities:
• Build strong relationships and know each of your clients.
• Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments.
• Achieving annual contract renewals.
• Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients Determine an appropriate action plan to address client issues.
• Identify customer challenges and proactively suggest better solutions.
• Nurture and grow relationships with KPA’s clients.
• Maintain detailed CRM records to document and progress.
Success Criteria:
• Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures.
• Extremely dynamic personality with an effective style of communication.
• Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
• Ability to work both independently and in a team environment.
• Excellent organization and time management skills.
• Ability to manage workload through a CRM; Salesforce experience a plus.
• Demonstrates KPA’s core values.
• Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner.
Requirements
• Minimum of 2 years in a customer-facing role
• Bachelor’s Degree or equivalent experience required.
• Basic understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and Outlook
Position Details: This position reports to the Associate Director, Client Success. This is a full-time, exempt position.
Location: KPA's headquarters in Lafayette, CO.
As a growing company KPA values its employees by supporting them with a full benefits package including:
- Medical (both PPO and HSA plans available)
- Dental
- Vision
- Paid Time Off
- Holidays
- 401(k) match
- Life Insurance
- Short and long term disability insurance
- FSA
-HSA matching
With the stability of over 30 years of experience, we are growing rapidly as a major competitor in a fragmented $4B market and are adding innovative team members to drive this momentum.