Application Support Developer

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About the position

As an integral member of our Denver and Florida -based Development Team, the Application Support Developer is responsible for developing feature functionality, resiliency, and maintenance in the Atmosphere platform and internal systems, including: 1) developing code, scripts, and extracts, 2) contributing to design documents, 3) troubleshooting and fixing issues, 4) developing and/or maintaining internal tools. This position is comprised of approximately 40% development and 60% maintenance. 

REPORTS TO: Application Support Manager

Position responsibilities 

  • Develop code, scripts, extracts, and other artifacts required to solve complex technical issues 
  • Contribute to design documents and participate in design reviews where code will be reviewed 
  • Troubleshoot and resolve application and API issues
  • Be proactive and inquisitive in finding solutions 
  • Think outside the box to solve problems 
  • Work closely with key stakeholders, including those outside of Development – Operations & Finance, for troubleshooting issues 
  • Determine severity and impact of issues on the business and communicate status to Management 
  • Work both independently and with a group of highly skilled developers 
  • Be flexible with work hours and schedule; provide on-demand support as needed 
  • Other duties as assigned

Education

  • Bachelor’s Degree in Engineering, Computer Science, Mathematics or related field; equivalent work experience may be considered

Expertise & experience

  • 2+ years of relevant production support experience
  • Python experience, shell scripting, SQL
  • Angular, PHP, Javascript, AJAX
  • Working knowledge of REST principles, and scripting languages
  • API development and troubleshooting skills
  • NodeJS, NoSQL DB knowledge a plus
  • Successfully communicate technical issues clearly to individuals with varying levels of technical knowledge and understanding
  • Effectively and efficiently solve mission-critical technical problems in a fast-paced business environment

Competencies

  • Strong problem-solving skills
  • Strong organizational, prioritization, and documentation skills
  • Excellent verbal and written English communication skills, including the ability to communicate clearly with non-technical individuals, including customers
  • Exceptional attention to detail
  • Continuous improvement attitude
  • Quality-, customer service-, and continuous improvement-driven to consistently delight internal and external customers
  • Team player who is willing to go above and beyond to help others
  • Self-motivated, proactive, and resourceful
  • Positive, professional attitude and ability to establish and maintain effective working relationships in cross-functional and team environment
  • Reacts quickly and adapts to changes in priorities, circumstances, and direction
  • Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment
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Location

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

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