Outrider
Autonomous Yard Operations
Golden, CO

Analyst -- Support Engineering at Outrider

| Greater Denver Area
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The company
Outrider, the pioneer in autonomous yard operations for logistics hubs, helps large enterprises improve safety and increase efficiency. The only company exclusively focused on automating all aspects of yard operations, Outrider eliminates manual tasks that are hazardous and repetitive. Outrider’s mission is to drive the rapid adoption of sustainable freight transportation by deploying zero-emission systems. Outrider is a private company backed by NEA, 8VC, Koch Disruptive Technologies, and other top-tier investors. For more information, visit www.outrider.ai.

The role
The Support Engineering Analyst reports directly to the Sr. Director of Support Engineering and is responsible for processing, interpreting, and displaying operational data. The Support Engineering Analyst will also require process review and improvement with influences from the analyzed data. This role will need to communicate cross-functionally to develop and coordinate the development and implementation of the tools and systems required to intake data, process it, and output usable reports to communicate the performance of the Outrider System and Support Engineering team. This role will also be a key contributor to the internal planning and execution of software/hardware release scheduling and fleet performance reliability tracking. 

Key Duties & Responsibilities

  • Intake and output of operational data with a focus on system or process improvement
  • Build operational reports detailing interventions, both physical and remote, to drive system improvement and reduce touch time
  • Work cross functionally to create or improve processes and coordinate efforts
  • Ownership and management of fielded assets in enterprise tool(s)Provide operations data - (failure rates, MTBF, MTTR, etc.) to facilitate failure reviews, change requests, and impact analyses 
  • Cross team collaboration on the creation, validation, and review of documentation for service and/or interventions based on software or hardware changes

Required qualifications

  • Bachelor's Degree or equivalent experience
  • 1-3 years of professional work experience
  • Strong organizational skills
  • Demonstrated experience with analyzing large data sets and deriving key metrics
  • Experience with data analysis and visualization tools
  • Experienced with Microsoft, Data Studio and MySQL

Ideal qualifications

  • Robotics operations experience - such as managing the operations of robotic systems
  • Experience working with remotely monitored robotics systems and the teams that support them

Compensation & Benefits

  • Salary range of $60,000 - 75,000. For benefits, check this out!

At Outrider, we believe in cultivating an environment where there is diversity of perspectives, experiences, and knowledge with the expectation that we thrive in an inclusive environment. Outrider is committed to a workforce where everyone's opportunities are limitless regardless of race, national origin, gender, age, religion, disability, veteran status, or any others that are protected by law.

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Where we are

Our company is just steps away from hiking, mountain biking, climbing, and the New Terrain Brewery.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
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What are Outrider Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks for both the primary and secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Flexible time off.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Outrider hosts monthly company outings.
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Promote from within

An Insider's view of Outrider

What’s the vibe like in the office?

We’re fired up to solve the urgent problem of yard automation needed for a more resilient supply chain. No one walks alone at Outrider. If anyone is stuck or needs help, people line up to lend a helping hand. This is an interdisciplinary problem, so the best and brightest engineers across multiple areas of expertise must work together to solve it.

Michael Cutter

Principal Computer Vision Engineer

What does your typical day look like?

A typical day starts on the computer modeling robotic designs. Next, our team holds a daily standup to discuss progress and goals. Then, I assemble prototypes. During lunch, I mountain bike with coworkers on N. Table Mountain. The afternoon is my favorite -- testing the robots on our autonomous vehicles. I love watching robots do cool things.

Martin Sotola

Robotics Engineer

How has your career grown since starting at the company?

At first, I was overwhelmed by unfamiliar software, robotics, and logistics jargon and the fast pace. Hard work, hustle, and awesome co-workers reduced my learning curve. In no time, I was contributing and saw my responsibilities expand -- working with engineering, commercial team and customers. I’ve seen exponential growth in my career and myself.

Kayla Holcomb

Associate Project Manager

How do your team's ideas influence the company's direction?

Daily, we’re solving complex, cutting-edge engineering problems. We encourage and welcome new and innovative ideas. In close collaboration with our customer-facing teams, engineering turns ideas into products that solve big pain points for very large companies. The majority of our team's ideas have morphed into solutions deployed at customer sites.

Dan Ambrosio

Senior Software Engineer and Head of Software Integration

What are some social events your company does?

When we’re not working or noshing on snacks provided in the kitchen, we’re sipping pints together in the brewery across the road. Many like to go hiking, running or mountain biking several days a week on N. Table Mountain also across the road. Others do Cross Fit or hang out socially outside of work. And, there’s a monthly company-sponsored lunch!

Tessa Ronan

Autonomous Vehicle Controls Engineer
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