Analyst, Applications Support - T-Mobile H+E
Job Description:
The Home & Entertainment Operations team is looking for an Applications Support Analyst to build, enhance and administer systems used by the field, warehouse, and customer care teams. This role will work with both technical and functional teams to help build solutions to meet business departmental needs. You will have to use your system knowledge and skills to determine best solutions.
Responsibilities:
Ensuring the assigned application systems are fully operational and functioning effectively at all times
Manages day-to-day support issues ensuring effective and timely resolution. Duties include resolving and tracking user issues; designing, specifying, testing and documenting program modifications and functional enhancements.
Coordinating with internal teams and vendors to diagnose, document, and resolve reported issues
Performing application installs, upgrades, testing, configuration, optimization and monitoring
Devising data verification methods and standard systems procedures
Assisting in on-going data quality and analysis initiatives
Assisting in the documentation of system processes and procedures
Assisting in the development of basic reports, data extracts and imports
Ensuring compliance with all corporate policy and procedures
Qualifications:
2-3 years of experience in a similar role managing business systems, IT infrastructure, and/or applications development
* Bachelor's Degree in Computer Science, Business Management, and/or related field or equivalent experience
Experience with online applications including CRM or ERP systems
Ability to work in a consultative manner with every level of internal/external staff/contacts
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills
Excellent interpersonal skills
Company Profile:
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com
EOE Statement:
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.