Alliance Partner Support Specialist at Travelers Haven

| Greater Denver Area | Remote
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Together We Thrive. We hire talented people that thrive in a fast-paced, high-growth environment, where every day brings a new challenge. Imagine a place without red tape, decisions are made, and your voice is heard. You are quickly able to see your hard work take root and impact is made. You are passionate, ambitious, and determined for success. If you've been searching for an opportunity to help shape the future of corporate housing, we want to talk to you! Come thrive with us.

Hiring rate/range: $45,000 - $50,000

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base and target incentive (if applicable) will be finalized at offer.

Position: Alliance Partner Support Specialist

FLSA Classification: Exempt

Reports to: Director of Alliance Partnerships

Summary/Objective:

The Alliance Partner Support Specialist is the essential connection between Travelers Haven and our Alliance Partnership Program (APP). Overseeing relationships with Alliance partners to best serve our customers. Encouraging participation in the portal, troubleshooting issues within the system, assisting with requests to alliance partners to increase reservations.

Essential Functions:

  • Overseeing Affiliate Partners enrollment in the APP.
  • Identifying areas underserved and exploring new partners to better serve TH clients.
  • Assist with any demos on the portal and any continuous training needed for our alliance partners. Review their first option submission, and checks in after 30, and 60 days
  • Oversee onboarding all new possible alliance partners to join the Alliance Partnership program.
  • Troubleshoot any issues the alliance partners are having within the system, as well as any account assistance – such as resetting login information or setting up new users.
  • Write and maintain all onboarding documents
  • Assist with marketing communication to alliance partners.
  • Completing surveys of alliance partners and suggesting changes to improve user experience.
  • Track all portal data – including outgoing requests, incoming options, any accepted or closed requests and all reservations, average length of lease, reservations by alliance partners per month & active alliance partners in the system.
  • Act as escalation contact for any higher-level issues that need assistance.
  • Maintaining communication and relationships with all affiliates, through regular communication.
  • Update internal and external users on any changes and updates within the system.
  • Work with the dev team on all bug tickets and new product requests and keep up to date the APP dev/bug tracker.
  • Work with Marketing on ways to get our product out and get new partners participating in the APP.
  • Improving client experience by improving our processes and using trusted partners
  • Simplify and ensure clear communication
  • Make suggestions to streamline internal process with the APP to improve flow and profitability
  • Process all TMOC’s for APP leases, except relo
  • Responsible for all AP support requests

Secondary Functions: TM piece

  • Would be responsible for any order under 90 days (minus relo)
  • Any orders that are a challenge, like remote areas would be sent to them
  • All AP outreach
  • Communication between AP’s an AM’s
  • Identifies new potential APP members

Supervisory Responsibilities: None

 

EEO Statement:
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We recognize that financial rewards and great benefits are important aspects of an ideal job. Here’s what we offer:

  • Unlimited Vacation
  • Paid sick leave
  • Paid holidays
  • Medical, dental, vision & supplemental insurance
  • 401k plan
  • Unpaid flex time
  • Life Insurance
  • On-site gym
  • Employee Assistance Program
  • Deeply discounted hotel rates
  • Regular team-building events and outings
  • Craft brews and ciders on tap
  • Arcade games, golf simulator, and more
  • Collaborative workspaces with adjustable sit-stand desks
  • Breathtaking views of the Rocky Mountains and Downtown Denver
  • Company Paid Parking
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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

We have a beautiful view of the Rocky Mountains in the heart of the Cherry Creek/Glendale neighborhood close to many trendy restaurants and bars.

An Insider's view of Travelers Haven

How would you describe the company’s work-life balance?

From the moment I arrived at Travelers Haven I have always felt a strong emphasis from our leadership team on creating an environment and culture that allows for a healthy work-life balance. Through team outings, massage and smoothie days as an employee you understand that there is a concerted effort to show appreciation for the work we do.

Victor

Sr. A/R Specialist

What kinds of technical challenges do you and your team face?

Our engineering team is constantly working through challenges to make processes better for users. We balance adding new features with keeping technologies up to date. For instance, in the last year we added Cypress automated testing to our frontend codebase. We started with testing a new feature that makes our response to customer requests quicker.

Emily

Software Engineer

How has your career grown since starting at the company?

Five years ago, this month I started at Travelers Haven as a Territory Manager and haven’t looked back. I was always very vocal about my desire to continue grow as well as well as my interest & gratification in a leadership role and during my tenure as a territory manager, I was able to become a senior within a year’s time and then shortly after in

Rachel

Associate Director of Relocation

How do your team's ideas influence the company's direction?

Being a part of the client experience team is a unique spot to be in as we hear and see what our guest’s feel. We can take pain points and strengths to develop new ideas and drive change within Travelers Haven. If we see any reoccurring themes, we make sure to share the themes company-wide to create a better guest experience. In the past year, we h

Sara

Senior Manager of Client Services/Dog Mom/Book Lover/Hiker

How do you collaborate with other teams in the company?

I could never be as efficient and effective without our team- through delegation and communication we make sure every facet of the client’s stay is as seamless as possible. Whether it’s coordinating deadlines or brainstorming on issue prevention, we’re always in constant communication.

Lana

Senior Client Account Manager

What are Travelers Haven Perks + Benefits

Travelers Haven Benefits Overview

Unlimited vacation
Paid sick leave
Paid holidays
Medical, dental, vision & supplemental insurance
Wellness Plan
401k plan & match
Unpaid flex time
Life Insurance
On-site gym
Employee Assistance Program
Deeply discounted hotel rates
Regular team-building events and outings
Craft brews and ciders on tap
Arcade games, golf simulator, and more
Collaborative workspaces with adjustable sit-stand desks
Breathtaking views of the Rocky Mountains and Downtown Denver
Company Paid Parking

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Travelers Haven employees can contribute up to $2,750 annually to their Health Care FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
You can participate in our wellness program where you are able to earn points for healthy activities and are able to redeem points for gift cards, wearable tech, and more.
Onsite Gym
Team workouts
Mental Health Benefits
EAP
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Travelers Haven provides employees with a 401(k) matching plan. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Free 24 Hour Fitness Membership for employee. Discounted membership for family members.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Deeply discounted hotel rates. Some of the best parties you've ever been to. Regular team building events and outings. Craft brews and ciders on tap. Ping pong, arcade games, shuffle board and more. Collaborative workspaces with views of the Rockies. Free monthly massages. Paid gym membership. Employer subsidized phone plans.

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