Agency Operations Coordinator at Metric Theory, A Media.Monks Company

| Greater Denver Area | Remote
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Metric Theory is looking to add an Agency Operations Coordinator to our growing team. The ideal candidate is looking for an operations role where they can sharpen their skills with 1:1 coaching and contribute to cross-departmental initiatives. 

You will work closely with our Associate Director of Agency Operations to drive initiatives around the people, systems, and information of our Account Services team. You can also expect to support core operations initiatives and learning & development projects. 

Your contributions will have an impact on the efficiency and effectiveness of Metric Theory executives and the company as a whole. We are looking for candidates who are proactive, work well remotely, and thrive in a rapidly changing work environment. 

 

Responsibilities May Include:

  • Work with Associate Director of Agency Operations to provide support on initiatives dealing with the people, systems, and data of our Account Services department

    • Project management and deliverables tracking

    • Data entry and analysis on revenue operations, resource allocation, etc.

  • Successfully complete a marketing and account services training module to develop an understanding of Metric Theory’s business model and processes

  • Support the Learning and Development team with training coordination (e.g. monitoring syllabi, scheduling trainings, project management)

  • Support the Executive team with reporting and analysis as needed

  • Support the Operations team with projects as needed

Qualifications:

  • 1-2+ years of experience in operations

  • Stellar attention to detail, time management, and organizational skills

  • Strong problem-solving and analytical skills

  • Effective communication skills (written and verbal)

  • Proficiency in Excel/Google Sheets (including VLOOKUPS, pivot tables, etc.) and PowerPoint/Google Slides

  • Self-motivated and flexible when it comes to prioritizing/executing tasks or taking on new responsibilities

  • Enthusiastic to receive feedback and apply coaching

  • Self-aware, team-oriented, empathetic, and proactive

Not a Must, but a Plus:

  • Experience with Asana and Salesforce

  • Experience working in the digital marketing industry

Compensation:

  • This role is exempt

  • Base Salary: $40,000 to $50,000

 

WHY METRIC THEORY?

Metric Theory is one of the fastest growing digital marketing agencies headquartered in the Bay Area, with offices across the country. Founded in 2012 as a team of six, MT has grown into a 150+ company and a respected competitor in our industry (see awards below). We are committed to empowering employees and promoting self-awareness, teamwork, empathy, and proactiveness throughout our organization.

 

Most Recent Notable Awards:


Why We’re Frequently Ranked a Best Place to Work:

  • Tireless focus on culture, values and inclusion that unites everyone around common goals and shared principles
  • Openness to new ideas that affords employees the opportunity to make a difference on day 1

  • Frequent 360-degree feedback that pushes everyone to get better together

  • Universal eagerness to help each other without the expectation of anything in return

  • Conscious focus on learning & professional development at all levels of the organization

  • Generous and flexible paid time off, volunteer time off and an unlimited opportunity to work from home

  • Excellent benefits including medical, dental & vision coverage, 401(k), monthly gym stipend, parental leave and pre-tax commuter benefit

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • Google Data StudioAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • After EffectsDesign
    • Premiere ProDesign
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM

Location

We're located in the heart of LoDo on Blake Street; walking distance from Coors Field and Union Station.

An Insider's view of Metric Theory, A Media.Monks Company

How would you describe the company’s work-life balance?

One of my favorite things about Metric Theory is the importance that is placed on work life balance. Our senior leaders encourage the use of PTO, and people managers do a great job helping their team prioritize tasks to ensure no one is working late. You never have to feel guilty scheduling a doctor's appointment or taking time for self care.

Hannah

Senior Manager, Digital Strategy

How do you collaborate with other teams in the company?

I learn so much from other channel leads at MT! I'm constantly asking them questions about strategies that drive strong performance in their channels, and then try to emulate in programmatic. I feel like MT's emphasis on knowledge sharing between teams has really leveled-up my digital marketing skills.

Lexi

Senior Manager, Programmatic & Media

How does the company support your career growth?

The culture here encourages you to take on new and challenging responsibilities with a full system of support. You never know what you're capable of until you try and MT gives you the tools and opportunity to do so.

Jake

Senior Account Manager, Paid Social

How do you empower your team to be more creative?

I encourage my team to be more creative by pushing them to think outside of the box in weekly 1:1 meetings - to think bigger picture. Our weekly meetings with the whole team vary each week and are unrelated to work, and give everyone a moment of reprieve from daily tasks, which allows for more creative thinking.

Jackie

Director, Account Services

What makes someone successful on your team?

A successful team member is collaborative, strategic, and is excited about creative's role in impacting media performance. Eager to give and receive feedback, and comfortable with both big picture ad concepting as well as diving into the minutia of performance ad design best practices.

Hannah

Associate Director, Creative Services

What are Metric Theory, A Media.Monks Company Perks + Benefits

Metric Theory, A Media.Monks Company Benefits Overview

Along with Health, Dental, and Vision insurance, we also offer 401k and wellness perks along with generous PTO. We understand that life outside of the office is just as important as life at work. Metric Theory focuses on creating a work and life balance for our employees through flexible work from home hours. We also want to foster our culture of collaboration and team work through coffee chat, company outings, "Work from Anywhere" week, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Metric Theory's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Disability Insurance
Dental Benefits
Metric Theory's dental plan covers 100% of the cost of preventative care.
Vision Benefits
Metric Theory's vision insurance plan provides annual eye exams for $10. Frames and contact lenses are covered up to $150.
Health Insurance Benefits
Metric Theory's health insurance plan with Cigna covers most employees' out-of-pocket costs, and nearly all the rest by paying everyone $375/month to help cover insurance fees.
Life Insurance
Basic life insurance and AD&D paid for in full by Metric Theory:
Pet Insurance
Wellness Programs
Monthly gym reimbursement up to $75, monthly group workout classes (Soul Cycle, Yoga, etc.), reimbursement for some events (bike race for MS, mud run).
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Metric Theory's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Performance Bonus
Metric Theory's performance bonus plan includes cash rewards when employees meet targets set by their direct supervisors.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
▪ Unlimited ability to work from home while sick (with manager approval) ▪ Work from home up to 4 days/month in your third year and beyond
Remote Work Program
Metric Theory lets all employees work remotely several times a month and for an entire week annually and during winter holidays, pending their manager's discretion.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Metric Theory offers ▪ 10 days of PTO in your first year ▪ 15 days of PTO in your second to fifth years ▪ 20 days of PTO after five years
Paid Volunteer Time
Metric Theory encourages employees to give back with paid volunteer time.
Paid Holidays
▪ Birthday PTO ▪ 1 Friday off in June, July, and August ▪ Memorial Day ▪ July 4th ▪ Labor Day • Thanksgiving ▪ Christmas & Christmas Eve ▪ NYE & New Year's Day • MLK Day ▪
Paid Sick Days
Metric Theory offers 5 paid sick days/year beyond your normal PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Metric Theory's Commuter Benefits (MyCommuterCheck) allows you to set aside pre-tax dollars and save up to 40% on commuting costs.
Company Outings
Metric Theory has quarterly paid team outings, as well as company-wide annual holiday and summer parties and retention celebrations like karaoke night, a chocolate making class, & trampoline dodgeball
Game Room
Stocked Kitchen
Some Meals Provided
Metric Theory offers a catered breakfast & lunch every month.
Happy Hours
Metric Theory occasionally provides paid happy hours at local bars.
Pet Friendly
Metric Theory employees can bring their dogs to the office.
Recreational Clubs
Metric Theory sponsors office sports leagues year round.
Fitness Subsidies
Metric Theory reimburses its employees up to $75 per month for many of the most common health and fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Metric Theory offers a wide range of training programs to all employees.
Diversity Program
Metric Theory is committed to creating a diverse and inclusive workplace through cultural awareness and competency training programs as well as team-building exercises.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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