Account Manager at ThrivePass

| Greater Denver Area
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About ThrivePass.

ThrivePass' purpose is to partner with organizations to create personalized and meaningful employee experiences.

We value our employees, their contributions and strongly believe in employee development. Everything we do is tied to our CARE values, being: Courageous, Authentic, Resourceful and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly Big 3 goals.

About the Role.

Our account managers are responsible for high client satisfaction through overseeing all aspects of the client relationship by serving as the primary point of contact. This position is responsible for high client satisfaction through increasing participant engagement, high customer retention, and lead generation to ThrivePass Account Executives.

Responsibilities.

  • Consistently hit quarterly Big 3 goals while embodying our CARE values.
  • Ensure greater than 95% net revenue retention.
  • Identify new customer revenue opportunities.
  • Interact directly with clients and answer all inquiries in a timely manner.
  • Clearly articulate and communicate with internal and external stakeholders.
  • Responsible for the coordination of timely and effective answers, problem resolution and/or pro-active follow-up.
  • Meet or exceed service level agreements (SLAs).

Requirements.

  • Bachelor’s degree.
  • 3-7 years’ experience as an account manager, or similar role.
  • Experience working as an account manager in the technology space is preferred.
  • Ability to grasp new concepts quickly.
  • Ability to speak to, and work with, technical processes and procedures.
  • Customer-centric with a strong desire to help people; highly empathetic.
  • Meticulous attention to detail.
  • Positive attitude.  
  • Takes initiative to uncover/develop solutions prior to escalating issues.
  • Ability to take on new projects and easily transition between tasks.
  • Team player who is receptive to coaching and adaptive to change.
  • Desire to excel and grow each day.

Additional Information. 

ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

 

 

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Technology we use

  • Product
  • Sales & Marketing
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM

Location

We're located near yoga studios, wine bars and the many amazing restaurants of RiNo. Ample free street parking all along our office.

An Insider's view of ThrivePass

What are some social events your company does?

Every quarter we have an all-hands meeting to review goals, talk about successes and also take ownership of where we fell short and what we learned. These meetings provide amazing transparency. We also recognize team members for their accomplishments and for living our values every day at work. After each meeting we do a fun team event!

Meghan

Customer Support Manager

How does the company support your career growth?

ThrivePass has given me the ability to grow my career - the company allows you to tackle projects that align with your team goals and your interests. This has allowed me to expand my skill set beyond what I imagined when I initially joined.

Dane

Master of Salesforce

How do your team's ideas influence the company's direction?

Our philosophy as a company is that the best ideas can come from anywhere in the organization, whether from an intern or the CEO. For example, we built our Benefit Enrollment Platform based on an idea that came from our team members who work directly with our clients. It has since improved the experience for both clients and ThrivePass employees.

Andreas

CEO

What are ThrivePass Perks + Benefits

Culture
Volunteer in local community
ThrivePass partners with Wish for Wheels, a non-profit organization that is committed to transforming the lives of K-2 kids from low-income families by building bikes and delivering them to schools!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
We offer $300 annually for continuing education.
Time allotted for learning
Online course subscriptions available
Customized development tracks
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Apply now
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