Overview

Four Winds Interactive seeks an Account Manager to work with the Sales Team. This position will build internal and external relationships, handle customer problems of a limited scope, follow standard practices and procedures in analyzing data from which the answer can be readily obtained, and ensure the customer is satisfied with company projects and services. The Account Manager will focus on driving FWI product utilization across a designated book of business to ensure customer satisfaction and retention as well support sales team strategies to drive account growth. The Account Manager will report to the Sr. Manager of Account Management and this position is not a management position.

All applicants must be authorized to work in the United States.

Responsibilities

• Work closely with Operations and Sales to support the end-customer
• Assist in overseeing the day-to-day relationship with the client, including account management and retention
• Ensure that customer schedules and budgets are met according to contractual agreements
• Problem solve with existing customers to reduce customer churn for the purpose of retention and upselling
• Consult with other team members (project management/services/customer care) to be sure mutual objectives are met
• Focus on handling Mid-Markets/Enterprise Accounts
• Sell and close opportunities when needed
• Be the customer-facing point of contact and owner of the customer account record, proactively reach out to customers via email
• Project manage customer escalations
• Proactively review accounts for AM/SaaS renewal
• May also be responsible for customer on-boarding
• Demonstrate business insight to advance FWI and customer objectives
• Maintain a strong customer focus and deliver customer centric solutions
• Proactively communicate effectively with business stakeholders
• Maintain a sense of urgency and enthusiasm in taking on difficult tasks and new opportunities
• Effectively plan and prioritize goals with the customer while aligning the correct internal resources
• Constantly drive results across customer base
• Build partnerships to meet collective goals
• Effectively build networks inside and outside the organization
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of each custom
• Maintains integrity with internal teams as well as customers
• Continues to actively learn from new opportunities
• Other duties as assigned

Qualifications

• Exceptional communication skills (in person, telephone, and writing)
• Ability to collaborate well with internal and external partners
• Highly organized with the ability to manage a group of accounts and produce real results
• Able to handle large quantities of information while maintaining a high level of accuracy
• Proficient working with various online technologies, browser-based software, MS Office suite, and Google Docs
• Some experience using Salesforce.com or other CRM administration

Desired Skills Knowledge, Skills and Abilities:

• Experience working in a SaaS environment

Education & Experience:

• Bachelor’s degree, or equivalent experience
• 1-2 years relevant experience