Job Description

Make an impact and love what you do! Vertafore leads the insurance software industry with secure, cloud-based products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We respect and value our team, and we look to bring the best talent together to make our future even stronger. We're currently searching for a talented Network Administrator to join our team in the heart of downtown Denver, CO.

Our Network Administrators are responsible for performing day to day support functions including Telephony Administration and basic Network Administration technical support for internal users via phone, email, IM, web collaboration and walk-ups.

Network/Telephony Administrator Responsibilities include:

• Triaging and fielding Telephony and basic Network ServiceNow tickets
• Assisting with on-boarding and Off-boarding of employees at various sites and locations
• Deploying and Installing Avaya desktop phones and headsets where applicable
• Performing Moves, Adds, Changes and Deletes via our ticketing system
• Password resets for voicemail and other voice and data systems
• Creating and opening tickets with various vendors and telco providers as required and help follow and communicate those issues through their completion
• Participating in Telephony and Network asset management inventory and record keeping
• Updating technical documentation where needed
• Performing basic trouble-shooting prior to any escalations

Skills & Requirements

Network/Telephony Administrator Skills and Requirements include:

• Excellent problem solving skills, people skills, and both verbal and written communication skills
• Solid understanding of Avaya phone systems to include H323, SIP endpoints, and various trunking methods
• Demonstrated understanding of network concepts and protocols (TCP, IP, SIP, OSPF, BGP, etc… )
• Solid end-to-end trouble-shooting skills (spanning a large domestic network)
• Experience with Microsoft Active Directory; ability to update user properties
• Experience with Cisco networking is a plus (CCNA, CCNP, etc… a plus)
• Experience with technical writing skills for creating and updating processes and procedures
• A minimum of 2 years in an end-user support role, both on premise and remote
• Bachelor's Degree in Computer Science or related field (Preferred), or practical experience in the field 
• Solid understanding of ITIL best practices
• Good understanding of SolarWinds Alarm Management