Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

 Zoom Video Communications is looking for a Product Marketing Manager to join our Zoom Phone team. In this cross-functional role, you will work closely with our product, sales enablement, and marketing teams to help grow market share.  You will augment the team with a focus on high call-volume users within the cloud phone market.

Responsibilities:

• Be a key leader along with counterparts from sales and product team leaders in driving Zoom Phone’s strategy with a keen understanding of certain high call volume user personas.  This role would be well aligned for someone with background knowledge of contact centers,  attendant consoles for receptionists, executive-admins and their telephony and collaboration needs. 

• Be an expert of the UCaaS competitive landscape and key differentiators, with the ability to dive deep into analytics and reporting needs for businesses and their high call volume users.

• Lead cross-functional go-to-market teams to bring new features and capabilities to market. Build key themes and stories to support product launches.  Understand and contribute to product and feature pricing SKU and naming to disrupt and differentiate Zoom Phone in the market. 

• Fully understand the market, segmentation and opportunities globally and create segment specific positioning assets particularly for the Enterprise and/or the SMB across key verticals.  Set the strategic priorities to customer demand, market intel, partnerships, and competitive positioning

• Analyze data to identify opportunities including pricing, sales, and channel performance, and the importance of feature usage.  Analyze the customer buy-flows to simplify and remove friction from the process and increase adoption.

• Be a thought leader and speaker on how our customers use Zoom Phone, understanding the key benefits and problems they are trying to solve.  Craft messaging and content assets to increase usage for high call volume personas and cultivate referrals based on customer stories.

• Lead the marketing team on content direction for campaigns, websites, blogs, webinars, and other demand-gen vehicles.

• Roll up your sleeves to make sure the team has updated key messaging documents, videos, presentations, datasheets, white papers, and other assets.

• Work closely with sales enablement team on strategies and content (such as discovery guides, personas, journey mapping, pricing) for both new hires and existing reps.

• Work with the broader product marketing team on building pricing, promotions and competitive positioning for the UCaaS market and contribute toward creation of battle cards. 

• Create thought-leadership direction, key messages and content for tradeshows and other events.

Requirements:

• Bachelor’s Degree / MBA (preferred)

• 8+ years of professional experience in sales or marketing for a SaaS company, including 3+ years in product marketing

• Expert knowledge of phone, CRM, and contact center products in this market space 

• You have excellent leadership skills and are successful in matrixed organizations

• You’re a pro at building differentiated messaging and assets

• You’re humble and have a natural curiosity to always learn more

• You’re a rock star and multi-task like nobody’s business

• You are comfortable presenting in front of executives, analysts, press, and large crowds

• You are a team player and have strong interpersonal skills