Overview

Four Winds Interactive seeks a Visual Communications (VC) Manager to work with the Customer Success Team. This position is dedicated to owning the management of a customer’s Visual Communications Network on an ongoing basis. The Visual Communications Manager will enable our customers to fully realize the value of our Visual Communications platform by consulting and delivering on best practices to keep the solution updated, relevant and engaging. The VC Manager is not a management position.

The compensation package will be aligned to each candidates experience and qualifications. All applicants must be authorized to work in the United States.

Responsibilities

• Manage multiple customers’ Visual Communications solutions per FWI predefined processes
• Gather any requirements from clients for the functionality and look and feel of the signage network  and work against a mutually defined backlog of priorities to implement these changes.
•  Ensure VCM is tracking to timelines, scope & quality for all deliverables pertaining to the signage build and delivery
• Utilize FWI software products to develop signage solutions based on client specifications
• Configuration of FWI standard applications
• Set up external data integrations
• Develop end-user documentation
• Deliver onsite and remote training sessions
• Maintain timely project documentation per FWI processes
• Travel up to 25% throughout the US and occasional trips abroad (passport required)
• Other duties as assigned 

Qualifications

Education & Experience:

• Bachelor’s degree, or equivalent military experience
• 3 -5 years relevant experience

Required Knowledge, Skills and Abilities:

• Strong written and verbal communication skills
• Strong organizational skills and attention to detail
• Desire to provide project management-type activities in coordination with project execution
• Experience working with software applications
• Experience delivering customer training
• Working knowledge of computer networking concepts (TCP/IP, basic routing, etc.)
• Working knowledge of relational database concepts and SQL    

Desired Skills Knowledge, Skills and Abilities:

• Strong knowledge of XML and XSL stylesheets
• Experience with programming and/or scripting languages, particularly those that relate to UI design (e.g., JavaScript) and system administration (e.g., Windows Batch Scripting, UNIX Shell Scripting, PowerShell, etc.)
• Experience with graphic editing software applications (Photoshop, Illustrator)
• Experience writing SQL queries