VICE-PRESIDENT OF MARKETING at FluentStream

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Reporting to the CEO and as a member of the leadership team, this role will have ownership of FluentStream’s Marketing function, which supports a variety of different business objectives including the acquisition, engagement and satisfaction of our clients and employees. 

Key Responsibilities:

  • Design and execute marketing strategies to support our objectives and long-term growth with a focus on:
    • Channel Partner and Strategic Partner, engagement and satisfaction of 
    • Existing client retention, engagement, satisfaction and expansion
    • Service delivery execution for new clients acquired organically and inorganically
    • Revenue growth from indirect and direct sales  
  • Implement repeatable communications process that can scale efficiently
  • Oversee the creation and maintenance of internal and external content including the website, blogs, newsletters, sales collateral, videos, product marketing materials, etc.
  • Deliver new methods and ideas to improve customer experience and retention
  • Develop thoughtful communications programming to drive engagement and product adoption at key moments throughout the customer and user lifecycle
  • Develop and execute our branding strategy; identify creative opportunities to efficiently improve our branding and brand awareness
  • Create and deliver effective presentations for internal and external stakeholders, including executives, partners, clients and the board of directors
  • Define, develop, and execute customer-focused demand generation programs aimed at growing lifetime value of our customers and driving sustainable traffic
  • Design and execute impactful omnichannel marketing campaigns
  • Oversee and execute the success of new sales and revenue generation
  • Coordinate and ensure the success of company events
QUALIFICATIONS:
  • 8+ years experience as a leader or key contributor in B2B marketing
  • Demonstrated ability to lead and manage marketing and sales teams to achieve strategic company objectives
  • Creative, organized and a self-motivator that is passionate about what they do
  • Excellent verbal and written communication skills
  • SaaS experience, preferably in unified communications (UCasS)
  • B2B experience, preferably marketing to small or medium sized businesses
  • Experience with common marketing tools such as Salesforce.com and HubSpot
  • Experience managing strategic cross-functional projects and change processes
COMPENSATION: 

$150,000 to $250,000 per year plus equity

Location: 

This role can be located anywhere in the United States. We are a fully-remote organization, with employees distributed throughout the country. 

COMPANY BENEFITS:
  • Company equity program
  • Monthly stipend to facilitate a comfortable remote work environment
  • Medical, dental, life and vision insurance
  • Unlimited paid time off
  • Paid family leave
  • Paid short term disability insurance
  • 401k plan
  • Reimbursement for education and professional development
  • Employee assistance program
  • Pet insurance

FluentStream is a software-as-a-service (SaaS) company that simplifies and automates how businesses communicate with customers. Thousands of businesses across the country have replaced their legacy phone system with FluentStream’s modern, cloud-based communications platform.  Our apps enable support, sales and other professionals to deliver an exceptional customer experience from any device or location. Our 80+ remote employees share a passion for teamwork, fast-paced challenges, flexibility and inclusion. We are proud to be consecutively recognized by Inc. 5000 as one of the fastest-growing private companies, and by BuiltIn as one of best companies to work for in the U.S.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • typescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • CouchDatabases
    • SalesforceCRM

Location

We are a fully remote distributed workforce with employees all over the United States.

An Insider's view of FluentStream

What’s the vibe like in the office?

At FluentStream, we have a unique culture that is unrivaled. Doughnut Fridays, bagel Mondays, and catered lunches are just the start of the coolness. Happy hours bi-weekly offer a chance to hang out outside of the office. In addition to company outings, there is always a collection of cute dogs that spread joy around the office.

Julian

Client Support Manager

How do you collaborate with other teams in the company?

We work closely with our product development team to address customer's issues they call us about and make the product work even better for them. We partner with our Voice Engineering team to brainstorm and problem solve when technical issues come up. Both teams are always willing to hear our ideas and suggestions!

Marcus

Client Support Rep

How does your team reward individual success?

Here, the people come first! We constantly recognize those who go above and beyond in their day-to-day duties. We take time to recognize our peers with employee generated shutouts where recipients can receive perks like Amazon gift cards, six packs of beer, a test drive in our CTO's Tesla and more! We also take pride in our great collaborations!

Brady

Marketing Manager

What are FluentStream Perks + Benefits

FluentStream Benefits Overview

Your passion, flexibility, and commitment to lifelong learning will be greeted with a unique company culture that emphasizes fun as an integral component of delivering world-class products. As a hyper-growth organization we are focused on promoting from within. We invest in your training and development to grow your career! As a fully remote, work from home company, we stay connected with fun virtual events and social Slack channels and allocate time during our Zoom meetings for casual conversation and getting to know one another. We offer medical, dental, vision, 401k, PTO and paid family leave and a generous professional development benefit.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fun committee to plan outside events
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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