UC (Phone/Events) Content Marketer

| Greater Denver Area | Remote
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Zoom is looking for a marketing content writer to execute the marketing strategy for our unified communications platform, with particular expertise in cloud phone solutions. In this role, you’ll collaborate with colleagues across Zoom’s marketing, product, and engineering teams to produce high-quality content that educates Zoom Phone customers and enhances the user experience.

As part of Zoom’s communications team, you’ll be charged with creating compelling, value-driven content around new features, products, and use cases. Responsibilities will include planning, writing, and editing blog and web content, white papers, data sheets, and video scripts demonstrating the value of Zoom’s communications platform, with a focus on Zoom Phone. You’ll also get to work with our amazing customers to capture and share relevant customer success stories.

This person will also contribute to Zoom’s other marketing content initiatives, including additional Zoom platform solutions, customer announcements, new partnerships, and big company news for a variety of distribution channels.

The ideal candidate is an adept writer with expertise in creatively marketing the value of solutions for a cloud technology organization and translating technical information into engaging content for IT teams, line-of-business leads, and end users. Previous experience in a writing role for a cloud communications company or media agency focused on enterprise communications will set you apart.

Responsibilities

- Create blog posts, case studies, emails, infographics, e-books, white papers, data sheets, scripts, and website content clearly demonstrating the value of Zoom’s unified communications platform - with particular focus on Zoom Phone, Zoom Events, and Zoom Video Webinars - and the competitive advantages

- Collaborate with internal stakeholders and subject matter experts to transform Zoom product details into engaging content for global audiences, from the largest enterprises to the single end user

- Schedule and interview customers, application partners, and other external stakeholders across IT and business job functions to capture use cases and best practices for using the Zoom platform

- Keep up on the latest trends in unified communications

- Execute on ideas from the team, as well as develop your own content ideas

- Edit content created by others such as product managers, product marketing managers, and field marketing leads

- Organize and manage content (Google Docs, Asana, and Guru)

Requirements

- 5+ years of experience writing about UCaaS, cloud telephony, or other similar SaaS technologies

- Experience in a high-growth SaaS marketing, media, or agency role focused on cloud communications

- Experience writing for B2B audiences

- Ability to convert technical platform information into engaging content accessible for a variety of audiences, including enterprise IT leaders and Zoom end users

- Ability to collaborate and work with a variety of stakeholders

- Excellent written American English skills and familiarity with AP Style

- Genuine passion for technology-focused writing and editing, with a desire to create clear content that educates and informs

- Unwavering commitment to accuracy, grammar, and spelling 

- Ability to turn around projects quickly

- Bachelor’s degree

Preference

- Worked in a writing or content management role at a cloud video, UCaaS, or telephony company (strong preference for B2B and start-up experience) 

- Worked as a writer/editor at a tech-focused media agency

- Working knowledge of SEO, WordPress, Guru, and Asana

- A deep, abiding love of the Oxford comma (or willing to fake it)

Nice to have

- Hands-on expertise in video production and graphic design – proficiency with some of the following: Premiere Pro, After Effects, Photoshop, Illustrator, InDesign, and Canva

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail
    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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