Technical Writer
Who We Are Looking For
At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. We serve many types of customers, from freelance web professionals and digital marketing agencies, to SaaS platforms, all the way up to the largest hosting companies and online publishers in the world.
We are looking for a Technical Writer to create and manage technical documentation for Duda’s customers, partners, and employees. Our ideal candidate has experience working with agile software development teams and has managed online documentation in the past. If you are also someone who thrives in a dynamic, customer-centric organization and have successfully worked with team members across departments to ensure quality and consistency of content, then we would love to hear from you!
What You Will Do
- Work closely with product and customer support to develop high-quality documentation and articulate value in a way that is clear and inviting to the user
- Draft, edit, and publish content across multiple support portals and languages
- Maintain content, learn our product, and work closely with the product team (based in Tel Aviv, Israel)
- Use and contribute to the company’s writing style guide
- Create and implement optimizations in help content to drive company growth
- Other duties as assigned
About You
- 3-5 years of writing and managing documentation for software/SaaS companies
- Ability to communicate complex technical topics to users at all levels
- Ability to quickly learn, demonstrate and reapply learning
- Familiarity with MacCap Flare and Zendesk preferred
- Knowledge of CSS/HTML a plus
- Bachelor’s degree in a related field or equivalent experience required
- Sense of humor, a positive attitude, and a work-family mentality! We love our culture and want you to be a part of it!
About Us
The Education team is based out of the Colorado office (in addition to the offices we have in California, Israel and the UK). We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays. A brief summary of Duda’s accomplishments in 2018 can be found here: https://2018dudareview.duda.co.
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