Duda, Inc.
Duda is the leading web design platform for all companies that offer web design services.
Louisville, CO
Hybrid

Technical Writer

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Who We Are Looking For

At Duda (www.duda.co) we are driven by our desire to empower our customers with the most innovative and efficient tools for creating, managing and cultivating the online presence of their SMB customers. We serve many types of customers, from freelance web professionals and digital marketing agencies, to SaaS platforms, all the way up to the largest hosting companies and online publishers in the world. 

We are looking for a Technical Writer to create and manage technical documentation for Duda’s customers, partners, and employees. Our ideal candidate has experience working with agile software development teams and has managed online documentation in the past. If you are  also someone who thrives in a dynamic, customer-centric organization and have successfully worked with team members across departments to ensure quality and consistency of content, then we would love to hear from you!

What You Will Do

  • Work closely with product and customer support to develop high-quality documentation and articulate value in a way that is clear and inviting to the user
  • Draft, edit, and publish content across multiple support portals and languages
  • Maintain content, learn our product, and work closely with the product team (based in Tel Aviv, Israel)
  • Use and contribute to the company’s writing style guide
  • Create and implement optimizations in help content to drive company growth
  • Other duties as assigned

About You

  • 3-5 years of writing and managing documentation for software/SaaS companies
  • Ability to communicate complex technical topics to users at all levels
  • Ability to quickly learn, demonstrate and reapply learning
  • Familiarity with MacCap Flare and Zendesk preferred
  • Knowledge of CSS/HTML a plus
  • Bachelor’s degree in a related field or equivalent experience required
  • Sense of humor, a positive attitude, and a work-family mentality! We love our culture and want you to be a part of it!

About Us

The Education team is based out of the Colorado office (in addition to the offices we have in California, Israel and the UK). We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays. A brief summary of Duda’s accomplishments in 2018 can be found here: https://2018dudareview.duda.co.

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What are Duda, Inc. Perks + Benefits

Duda, Inc. Benefits Overview

We are an agile, creative team who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, having a pint at a local brewery after work, or going for bike rides, we are always looking to explore fun new activities together. Duda offers top-tier health benefits, 401k, company stock options, tons of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and work-from-home days.

Culture
Volunteer in local community
Duda is involved in many community activities, from hosting and sponsoring a youth leadership and entrepreneurship program to local volunteering food banks, elderly people and professional meetups.
Partners with nonprofits
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Mandated unconscious bias training
Hiring practices that promote diversity
Duda's People Team ensures that hiring procedures are free from biases related to a candidate's age, race, gender, religion, sexual orientation, and other personal characteristics.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Duda offers a dental plan with a wide network and orthodontia coverage.
Vision insurance
Duda’s vision plan is free of cost for employees and low cost for added dependents. It includes a wide network for coverage.
Health insurance
Duda offers a variety of health insurance options, including a PPO, HMO and a High Deductible HSA plan.
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
New parents receive a total of 16 weeks of paid leave (12 at full pay and an additional 4 at 60%). Family time is super important to us.
Family medical leave
Need time to care for a family member, we have you covered with our Family Leave coverage.
Company sponsored family events
We regularly host events where employees are welcome to bring their partners and kiddos, from company picnics (Duda style) to baseball outings and everything in between!
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Employees can take paid time away to rest up and recover when they are sick, we've got your back.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Duda provides catered lunches Tuesday through Thursday. Light breakfast also included!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
We love furry friends! Our office is dog friendly, so bring Fido with you when you come to work!
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
We support you continuing to learn! We provide an annual education reimbursement stipend of up to $500 for you to use in pursuit of your continued learning.
Online course subscriptions available

Additional Perks + Benefits

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. Whether it’s conquering 14ers, sharing a pint at a local brewery after work, or going for a bike ride, we are always looking to add whatever fun you’d like to bring to the table as well. Duda also offers top-tier health benefits, 401k, plenty of snacks and drinks, on-site lunches, an education reimbursement fund, unlimited PTO/vacation, and a hybrid schedule.

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