Technical Writer
Technical Writer
Remote in the U.S. or Denver/Louisville, CO
About JumpCloud
Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.
About the Role
Do you have an affinity for technology and maybe even experience as a developer?
Are you able to communicate complicated concepts in a way that's clear and engaging? Are you driven by helping people solve problems?
If so, come help one of Colorado’s hottest SaaS startups step up our user assistance.
We’re searching for a skilled writer who’s eager to explore innovative technology and launch our customers to rapid success with engaging, informative user assistance. You’ll develop a deep knowledge of the product and problems it solves by digging in directly with the product and working with talented people across the organization. Armed with that knowledge, you’ll create user assistance for our mixed audience of technical and non-technical users.
We’re a fast-paced environment that always strives for excellence and efficiency, while making room for new ideas and creativity. This opportunity will utilize your aptitude for technology and grow your expertise as a writer.
What you’ll do:
Produce informative and approachable online help and other forms of user assistance
Assist our UX team with copy for our user interfaces
Use and contribute to team voice and tone and style standards
Become a subject matter expert (SME) of an advanced, cloud-based IT tool
Set personal timelines and schedules to accommodate shifting priorities
Work with cross functional teams to understand and refine content
Requirements
BA in Technical Writing, English or similar; BS in Engineering, Computer Science
5+ years relevant work experience in product documentation / technical writing, preferably in a cloud-based, enterprise software company
Excellent written and verbal communication skills, including the ability to communicate complex technical information clearly and concisely
Expertise with basic documentation software
Excellent teamwork skills
Nice to haves
Experience with Salesforce Knowledge
Experience creating catchy and engaging product overview videos
Previous work experience as a developer
Basic understanding of the following technologies: (Active Directory, LDAP, RADIUS, Single sign-on, Windows, macOS and Linux, screen capture software, help desk software)
If you don’t have these skills, but you’re a strong technical writer with a desire to learn, we’re still happy to consider your application. It’s important to know that this is a job that requires rigorous training followed by clear communication in deeply technical subject matter such as authentication, system management, and networking.
Please submit your résumé, a brief explanation about yourself and why you would be a good fit for JumpCloud, and a link to several writing samples that show us your best work. Please note JumpCloud isn’t accepting third party resumes at this time.
Where you’ll be working
Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to be fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!
JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.