Technical Writer at Iterable

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Iterable is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app and more with unparalleled data flexibility. We are an integrated, cross-channel solution—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised a $60M Series D from top-tier investors like Index Ventures and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past  three years and we have also made Best Places to Work - Denver for 2020. In addition, Wealthfront listed us on their 2020 Career Launching Companies List and we’ve earned ourselves a top 20 spot among the SaaS 100. We have a nationwide presence with offices in San Francisco, New York, and Denver, plus our first international office in London. Our  values are Trust, Growth Mindset, Humility, and Balance, and you can learn more about how we live our values as we scale on Our Culture page or more about our history  on our About Us page.

How you will make an impact:

At Iterable, Technical Writers have a unique opportunity to ensure the success of our users. They create friendly, concise, and helpful product documentation, release notes, and in-product copy to guide users through our tools and make sure they achieve their goals.

We're growing our small team, looking to add a Technical Writer who's eager to become an Iterable expert, listen to customers and teams across the company, and own our marketer-facing documentation and in-product copy. You'll work alongside a Technical Writer who's focused on developer experience, and together you'll document new and updated features, hone the product's voice, and explain all the details that matter to the folks who live in our product every day. Additionally, you'll work with our Product, Design, and Engineering teams to conceive of, define, and test new features, and you'll have a marked impact on the shape of the product.

One of our core values is growth mindset, and Iterable is a company where everyone can grow and have an impact. If this is a role that excites you, please apply—we value applicants for the skills they bring beyond those listed in the job description.

In this role you'll get to:

  • Own the creation of Iterable's marketer-focused product documentation, in-product copy, and release notes.
  • Define and track documentation quality metrics and use them to help prioritize work.
  • Edit content submissions for style, voice, and clarity.
  • Help redefine the information architecture for Iterable’s documentation.
  • Test product features before they're released, provide feedback, and advocate for bug fixes and UX improvements wherever necessary.
  • Collaborate closely with engineers to understand, define, and clarify feature requirements.
  • Help maintain and improve Iterable's style guide.

We are looking for people who have:

  • Previous experience as a technical writer for a software company (with writing samples to share).
  • A demonstrated affinity for working with engineering teams, product teams, and customers.
  • Competency at defining and maintaining information architectures and success metrics for technical documentation.
  • An aptitude for testing pre-release software, finding bugs, and providing feedback.
  • The ability to make decisions in the face of ambiguous requirements, timelines, business processes, or customer needs.
  • Comfort using Git, GitHub, Markdown, and static site generators.

Bonus points:

  • Marketing technology experience
  • Experience creating technical diagrams, charts, and graphs
  • Experience with Zendesk Guide
  • Coding (Ruby, JavaScript, iOS, Android, shell scripting, etc.) experience
    • Useful for maintaining and improving the documentation publishing system and for working with various code snippets found throughout Iterable's documentation.

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Flexible PTO 
  • Daily lunch allowance
  • Monthly Employee Wellness allowance 
  • Quarterly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

Iterable is proud to be an equal opportunity employer and strives to build a diverse and inclusive team. We do not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

Last Update: 08/13/2020

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Technology we use

  • Engineering
    • JavaLanguages
    • ScalaLanguages
    • ReactLibraries
    • MongoDBDatabases

Location

Our office is right on 16th Street Mall with easy access to all of Downtown!

An Insider's view of Iterable

How does your team reward individual success?

Being a product engineer, it’s so rewarding to see customers use the features I've worked on. We're really pushing to add new features and grow the experience on Iterable. It's fantastic to hear feedback from our support and sales teams of how much customers appreciate the features we've worked on and released!

Jeffrey

Software Engineer

What's the biggest problem your team is solving?

Iterable is helping marketers wade through the endless sea of customer data to create exciting and engaging experiences for their consumers. The primary channel we do this in is email—but we're a cross-channel platform allowing for marketers to also manage mobile push, in app, and social media as well.

Kevin

Manager, Mid-Market Account Executive

What makes someone successful on your team?

In one word, curiosity. I think we’ve done an amazing job of hiring really smart people, but what gives us the edge is everyone’s curiosity and desire to learn. Our people are successful because they want to find answers and grow their knowledge set every day. Luckily, we are an incredibly collaborative team, so it’s easy to learn from our peers.

Lindsey

Enterprise Customer Success Manager

How do your team's ideas influence the company's direction?

Iterable is a great place for anyone who is not just satisfied with the status quo, but who works hard to drive things forward. A recent example of how we influenced the company’s direction is our quarterly Engagement Survey. Our HR team works with managers to set initiatives to increase engagement and make Iterable an even better place to work.

Sara

VP of People

How would you describe the company’s work-life balance?

Iterable embodies balance as one of our core values. Our company does a great job of promoting this balance through various stipends to promote health and wellness. One of the reasons I have enjoyed my time here so much is the encouragement that this company gives its employees to try new experiences both at work and in their personal lives.

Dan

Senior Director, Operations

What are Iterable Perks + Benefits

Iterable Benefits Overview

-Health Insurance
-Dental Insurance
-Vision Insurance
-Life Insurance
-401k (no company contribution at this time)
-$10/day lunch stipend Monday-Friday
-Generous wellness/fitness allowance of $120/month
-Generous professional development allowance of $300/quarter
-Flexible vacation policy
-Paid Parental leave of 12-weeks
-Pre-tax commuter benefit (no company contribution at this time)
-Automatic $50/month reimbursement for personal phone/data use
-Calm.com app Premium membership

PLUS Office Perks Including:
-Unlimited coffee, drinks, and snacks
-In-office culture bonding events once a month
-In-office lunchtime Yoga and Pilates 2x a week
-Adjustable sit/stand desks
-Free secured bike parking
-Onsite gym facilities
-24/7 Access

Culture
Volunteer in local community
Our internal volunteer group is called Charitable. We've supported a variety of local non-profits varying from environmental cleanup to preparing food at shelters.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
One of our Denver employees started an employee group called ZenIt. With Balance being a Core Value at Iterable, ZenIt provides a community dedicated to practicing medication during work hours.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We have pilates and yoga in the office once a week each. In addition, twice week team meditation sessions.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Iterable has a couple of events throughout the year that involve spouses and children.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Iterable asks all employees to spend at least 5 working hours in a volunteer role throughout the year. If you have a charity you would like us to help out, let us know!
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
We have Ping Pong, Pop A Shot, and a variety of other games and areas to relax and get away from your desk!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
There is onsite paid parking in the building however the employee will have to contact the building for availability.
Fitness Subsidies
Iterable has a Fitness and Wellness stipend of $120 per month that covers a variety of health and fitness services and activities.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
Iterable offers a quarterly Professional and Personal Development stipend of $300. You can use this on a variety of professional and personal trainings either in the classroom or online.
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