Technical Writer at RingCentral

| Greater Denver Area
!Sorry, this job was removed at 12:03 p.m. (MST) on Wednesday, February 5, 2020

Technical Writer Team Lead: GSS
Job Type: 
Full Time, Exempt
Location: 
Denver
Department:
 Global Self-Service
RingCentral is the market leader in integrated communications products with telephone, video conferencing, messaging, and contact center software. Our products power mission-critical systems for businesses large and small, require enormous flexibility to support any business need or workflow, and require an exemplary user experience, starting from customer onboarding through to full implementation.

Job Description:

We're looking for a standout documentation team lead with a background in technical writing to join our team working on world-class post-sales self-service content. If you're a passionate, curious, and motivated leader, we'd love to hear from you. 

In this position, you'll be joining the RingCentral Global Self-Service team in the Denver and Boulder offices (location is flexible). There, you'll work with information architects, technical writers, product managers, engineers, support staff, product experts, and various company stakeholders to help contribute to our growing body of technical documentation. 

You'll be supporting the Manager of Documentation & Information Architecture in the day-to-day responsibilities of keeping the documentation team running smoothly. The documentation team consists of technical writers and editors, content designers, team leads, and CMS and DAM managers. Currently, the team is in the process of more than doubling in size, with multiple team members located in diverse locations (both overseas and stateside).

Your responsibilities will include technical writing and editing, project planning and implementation, business and product research and analysis, and creation, maintenance, and optimization of team processes. You should be self-motivated, organized, thoughtful, detail-oriented, and passionate about learning new and emerging technologies. You should be skilled in technical writing, copy editing, content editing, and project planning, and you should be skilled at creative problem-solving and interacting with both customers and internal staff across different teams.

Roles & Responsibilities

  • Assists the Documentation Manager in defining, scoping, and building all content-related projects
  • Builds out a comprehensive work plan for each assigned project
  • Manages content/editorial/project calendars and task blueprints, creating and adjusting and assigning as needed
  • Facilitates productivity amongst all team members, assisting with roadblock removal to the best of abilities
  • Monitors and communicates project and milestone statuses and timelines for all members of the documentation team as needed
  • Assists with gathering business requirements and conducting research on products and initiatives as needed, presenting findings and recommendations to Documentation Manager
  • Assists in defining and updating team processes and creates, maintains, and updates internal process documents
  • Provides recommendations for documentation and process optimization and implements strategies as directed by Documentation Manager
  • Liaises with other teams/departments to facilitate cross-team collaboration and implement large-scale strategic content initiatives
  • Communicates with end-users, from internal staff to external customers, to gain information on the user experience
  • Assists with copy and/or content editing as needed 
  • Assists with technical writing as needed
  • May represent the Documentation Manager in meetings as needed

 

Qualifications:

  • Excellent verbal and written communication skills; able to convey important information clearly and effectively
  • Strong leadership and initiative
  • Excellent delegator and mediator
  • Quick decision-making and problem-solving abilities
  • Responsible, goal-oriented and organized
  • Strong attention to detail and the ability to multitask
  • Confident, proactive, and willing to take on workplace challenges
  • Great listening skills and ability to take direction
  • Able to motivate others
  • Excellent editing and proofreading skills
  • Strong technical writing skills
  • Excellent time management skills with the capability to meet deadlines and effectively prioritize
  • Project management experience a strong plus
  • Experience in strategic planning, risk management, and/or change management
  • Proven ability to solve problems creatively
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Experience seeing projects through the full life cycle
  • Excellent analytical skills with the ability to create and analyze reports, spreadsheets, and metrics
  • Strong interpersonal skills and extremely resourceful
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Excellent critical thinking skills
  • Excellent decision-making and leadership capabilities
  • Conflict resolution experience
  • Ability to adapt and/or flex as needs change

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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